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M
M_Leikvold
Participant
March 4, 2025
Answered

P: Camera Metadata is required to post an image to Lightroom Community.

  • March 4, 2025
  • 3 replies
  • 3046 views

Hello, 

 

I am unable to upload photos scanned from film to the lightroom community. All photos are .Jpeg. If I try uploading it on the phone, it states that "This eductation account does not have the permissions" and on the computer, it states "Error 403 An unexpected error occured"

 

Is there a way around this? 

Correct answer M_Leikvold

After reading through more conversations, Lightroom requries all photo uploads to have camera metadata attached to them. How can I attach metadata to a scannned photo shot on film?

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 19, 2025

You've discovered the answer. I am converting this to a Primary Thread so other folks can find it. 
If others have workarounds, they will post them in this thread. 

Rikk Flohr: Adobe Photography Org
M
M_LeikvoldAuthorCorrect answer
Participant
March 19, 2025

After reading through more conversations, Lightroom requries all photo uploads to have camera metadata attached to them. How can I attach metadata to a scannned photo shot on film?

P
Pradesh_Kumre2506
Participant
August 7, 2025

 

J
Jordan_Avis6074
Participating Frequently
March 4, 2025

Hello! 

I have been using Lightroom for a couple months now - my subscription covers Lightroom classic, desktop, and the mobile app.

I am trying to share one of my recent edits to the Lightroom "community," and keep receiving the same error message, of which I will attach a photo to this post. I have posted many photos to the Lightroom community via the mobile app and have never had an issue, I'm struggling to determine why this photo is any different, and unable to be posted. As a test, I tried to post one of my other photos (chosen at random), and although it did let me post that one, it still will not let me post the one I am focused on. 
Please help me figure out what I need to do to post my photo, as it is one of my favourite edits I have done and I so wish to share it to the community.

 

I will include a copy of the photo I want to post in a reply. I will also include a copy of a photo that has successfully posted. Both are in JPEG format, and I am unable to find a difference between the two that would result in an inability to post one but not the other...

 

Any information is appreciated!

    J
    Jordan_Avis6074
    Participating Frequently
    March 4, 2025

    Wow, thank you so much for the quick help and for all of the useful information! I appreciate it so much! 

    About my multiple subscriptions - I did not realize I had two different ones! Thank you for pointing that out...if I cancel my Lightroom mobile subscription and keep the other, will I lose anything on Lightroom mobile (or elsewhere)?

     

    Thank you again so much! 

    J
    Jordan_Avis6074
    Participating Frequently
    March 4, 2025

    Hello again @Jordan_Avis6074 

     

    I have some updated info that I think explains what both you and I have experienced..  A developer on LR iOS informed me that Community recently implemented a requirement that any image one tries to upload must have camera EXIF metadata.  Please confirm whether your image that failed to upload does or doesn't have camera metadata.  (See my screenshot -- this image did upload for me, whereas another image without camera info failed for me)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    My previous note about EDU plans usually being restricted from posting to Community is true, but that doesn't seem to relate to the personal plans you have on your account.  Just to confirm, do you have some separate plan through a school or other organization that you ever sign into for Lightroom?  For now, I am moving this thread from a "Bug" back to a regular discussion post.

     

    Lastly, regarding your personal plans, the LR Mobile plan on this account you used to post for help is indeed redundant.  You could cancel it without losing any photos.  Your  Photography plan includes both desktop and mobile.


    And to confirm - no, I do not have another email associated with an adobe account. To my knowledge, I have never had an education account.

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