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P: Crash (videotool_kit) ( 8495232)

New Here ,
Jun 22, 2023 Jun 22, 2023

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I have been trying to figure this out now for a few weeks, lightroom keeps crashing on my computer it worked just fine before and now it will work for a short time, like 1 minute, and then a window will pop up to have me send a crash report. I have sent it and done the don't send, I have updated the program, uninstalled and reinstalled and I get nothing. It happens no matter what button I push. 

Running Windows 10

App version: 6.4

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Windows

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correct answers 1 Pinned Reply

Adobe Employee , Jun 22, 2023 Jun 22, 2023

Matched up to existing crash report and bug report.

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Community Expert ,
Jun 22, 2023 Jun 22, 2023

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<moved from cc desktop bugs >

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Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

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Matched up to existing crash report and bug report.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Moved back to discussions.

 

Solution is to update NVIDIA driver update 536.23 released on 6/14/2023.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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