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I'm using a Mac computer at work that is running macOS Ventura version 13.3. The processor is 3 GHz 6-Core Intel Core i5, and graphics is Radeon Pro 570X 4 GB. My lightroom app is downloaded to the most updated version (6.2) and every time I try to open the app it shows the splash screen and then crashes immediately after it loads through the splash screen. But I don't get a pop-up of crash report or anything. However, I do know that on my phone, I've been getting a message on the cloud icon of lightroom saying I have used 81.14GB of 100GB cloud storage and that I should start considering deleting unneeded photos. I'm not sure if this has anything to do with it crashing on my Mac because it works perfectly fine still on my iPhone and my personal Windows laptop. Help would be appreciated.
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Found the issue was a conflict between named/shared licensing on our computers. We were seeing this crashing problem on our computer lab macs that use shared licensing so that students can use Adobe programs during class, however Adobe Lightroom CC apparently doesn't play well with shared licensing and requires named licensing to work. If you have both installed on the same client, it will cause Lightroom CC to crash.
We've had Lightroom CC installed on our shared license macs for a while and th
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Just to add my two-pennies worth to this thread, we use Adobe Creative Cloud suite with shared device licenses and have just come to start using Lightroom. All of our pcs showed the same issue of Lightroom closing itself a few seconds after the splash screen. After an hour of chat with Adobe support and a remote session, I was informed that Lightroom will not work on a shared device license (even though it is included) and we need to buy it under a named license for it to work. I was then told to either use Lightroom Classic or try another program! Very helpful... Moral of the story is don't look to use Lightroom if you're on a shared device license, and that's almost verbatim from Adobe support.
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jonathon, does that mean that if i have muse on two computers in my office - i have one subscription to CC- that muse wants one of them to be disabled and maybe it won't crash?
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I followed all the suggestions in this section, changing preferences, installing the latest update, installing older versions... nothing helped. It took me hours and hours of work.
Ultimately, I deleted ligtroom again and created a new user on my macbook and installed Ligtroom classic there. A simple action that only takes a few minutes. And yes, a well-functioning updated version of Lightroom classic appeared, which I have been working with for weeks now. If this in turn crashes again, I will create a third user.
Kras Bocklandt
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Hello Kras, good to hear it works again for you, but this thread is not about Lightroom CLASSIC.
Greetings, Ric
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Bought a license for lightroom. same problem. Got a shared license for other adobe products, rendering it impossible to use lightroom. will have to cancel my purchase thanks to this feat of engineering.
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It is a absolute shame that Adobe is obviously not able to fix this.
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Same issue here... Terrible company adobe..
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I'm using a Mac computer at work that is running macOS Ventura version 13.3. The processor is 3 GHz 6-Core Intel Core i5, and graphics is Radeon Pro 570X 4 GB. My lightroom app is downloaded to the most updated version (6.2) and every time I try to open the app it shows the splash screen and then crashes immediately after it loads through the splash screen. But I don't get a pop-up of crash report or anything. However, I do know that on my phone, I've been getting a message on the cloud icon of lightroom saying I have used 81.14GB of 100GB cloud storage and that I should start considering deleting unneeded photos. I'm not sure if this has anything to do with it crashing on my Mac because it works perfectly fine still on my iPhone and my personal Windows laptop. Help would be appreciated.
By CarolineBartoszek
 
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Does anyone have a fix for this yet? I'm on Windows.
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In my case the problem was that i created two accounts, bought licence with one of them but Lightroom access was with the wrong account. If the problem is this, you may be able to start Lightroom without internet access on the PC. In this way, you can disconnect the wrong access in Lightroom and reconnect with the right one.
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