P: Downloader incorrectly states there is not enough space

[Meryl28376672bogq]

I want to download everything stored in my adobe lightroom cloud (about 107gb) to an external drive. Lightroom Downloader is the tool for that so I installed it. When I selected the destination folder it gives me an error that says "not enough space" despite the external drive having more than 2tb available. I have also tried saving to my Mac HD which I have 500gb available, and get the same error.

I am on a macbook pro running 10.15.7

Why is this happening despite me having ample space???

here is a screenshot of the issue

[chenzhekl]

Sorry for attaching the wrong image

[chenzhekl]

Well, I did a bit of investigation. The error came from wmic

```

'wmic' is not recognized as an internal or external command,
operable program or batch file.

at ChildProcess.exithandler (node:child_process:406:12)
at ChildProcess.emit (node:events:390:28)
at maybeClose (node:internal/child_process:1064:16)
at Process.ChildProcess._handle.onexit (node:internal/child_process:301:5) {
killed: false,
code: 1,
signal: null,
cmd: `wmic logicaldisk where "DeviceID='D:'" get FreeSpace`
}
Error: Command failed: wmic logicaldisk where "DeviceID='C:'" get FreeSpace

```

As WMIC has been deprecated by MSFT, the command would always fail! Lightroom Downloader then thinks you don't have enough space.

```

WMIC is deprecated as of Windows 10, version 21H1; and as of the 21H1 semi-annual channel release of Windows Server. This utility is superseded by Windows PowerShell for WMI; see Chapter 7 - Working with WMI. This deprecation applies only to the WMIC utility. Windows Management Instrumentation (WMI) itself is not affected. Also see Windows 10 features we're no longer developing.

```

Adobe really should release an update for the downloader, considering this is the only way to export the cloud catalog.

[chenzhekl]

For anyone facing the same problem, there is a work-around. Fortunately, WMIC is still available as an optional feature for Windows 11. Follow the instructions here, and the downloader will work:

https://techcommunity.microsoft.com/t5/windows-it-pro-blog/how-to-install-wmic-feature-on-demand-on-...

[Uwe29904706b13a]

I am forced to download my Lightroom photos from the cloud because they will close my account in 30 days.

The files in the LR-cloud in total use 11,7GB in the cloud. The downloader app says, that my target-folder to download the files is not big enough. But it is, with 2 TG it should work. Can someone help?  

[kglad]

what downloader app?

[Uwe29904706b13a]

The app is called "Lightroom Downloader".

I'm using version 1.0.5 on Mac with macOS Catalina 10.15.7

[kglad]

<moved from download&install>

[Kirsi31280825o81q]

Same problem here. Cannot download even though my main drive and destination drive have 2 tb space. Any actual solutions to this problem yet? Maybe Adobe could let you choose the files one by one that you want to download? Or have a zip alternative available? Or just fix the detection problem in the app? Should I ask Chat GPT instead?

[Kirsi31280825o81q]

Ok solved, downloading from the web version of the program. A bit more work but works!

[Gutivis]

I've basically gave up and downloaded each folder using the option "original + edits" which gives you the same thing, but takes longer. 

[timd98168364]

I've been having the same problem for a few months now. 

I'm getting the "not enough space" message on my macbook 13" mid 2012.
I've tried my internal ssd, my secondary internal hd and an external hd.

(yes with plenty of space!)

Some context;

When I switched from a personal to a business account, all the existing photos dissapeared. 
Nothing seems to solve the problem and I'm not able to acces my photo's in any way.
Not via the web app, not via my personal account.

They seem to be floating on a cloud somewhere.
The missing 63GB of photos do however show up in the Lightroom Downloader app but here I get the:
"not enough space" message.

I'm reaching out here as a last resort because the support has been anything but helpfull.
I've been in contact three times now with adobe and they have solved nothing. 
I have the feeling they are not willing to solve the problem and instead let you waste 2+ hours each time trying to signin and out and in and out again untill you give up. 

Like someone mentioned above: 

Please fix the app, 

Or provide a zip option, 

Or a cloud access, 

...?

I sincerely hope this gets solved so I can finally start to use my expensive software.

[Elena5FD5]

I have the same issue on my windows 11, anyone know what to do? I have 700gb free space on my drive, and around 100gb of photos/videos I want to download, so not correct.

[Dirk358577290sxl]

I have the same issue on my Mac with Sonona 14.4. I have plenty of free space, that shouldn't be the problem. Is there a solution available?

[OldMacITGuy]

Had this same problem on an iMac with OS X Catalina 10.15.7., same error as displayed here, plus a repeatedly crashing process once attempting to download (report below in case it's any help). Files in cloud: 62.5GB Free space: 383GB.

Note I tried enabling Full Disk Access for Adobe Downloader, but that didn't seem to affect the problem.

Installed on another iMac with Monterey 12.7.4 and it appears to be downloading OK. Free space: 808GB.

So OS version does appear related.

Would be nice if Adobe could fix this.

Process:               Adobe Lightroom Downloader [87318]
Path:                  /Applications/Adobe Lightroom Downloader.app/Contents/MacOS/Adobe Lightroom Downloader
Identifier:            Adobe Lightroom Downloader
Version:               1.0.5-20220504.116-64f8d2b (1.0.5-20220504.116-64f8d2b)
Code Type:             X86-64 (Native)
Parent Process:        Adobe Lightroom Downloader [87284]
Responsible:           Adobe Lightroom Downloader [87284]
User ID:               502

Date/Time:             2024-03-19 11:53:57.430 -0700
OS Version:            Mac OS X 10.15.7 (19H2026)
Report Version:        12
Anonymous UUID:        3F6B4F27-6190-48A3-A14F-471D3000E85A


Time Awake Since Boot: 3800000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [87318]

VM Regions Near 0x20:
--> 
    __TEXT                 000000010ef28000-000000010ef2a000 [    8K] r-x/r-x SM=COW  /Applications/Adobe Lightroom Downloader.app/Contents/MacOS/Adobe Lightroom Downloader

[chenzhekl]

I am having the same problem on Windows. I tried both internal and exteranal hard drivers. Both have enough available space. Could anyone instruct me how I can debug the problem?