P: Edit isn't supported in this browser - Lightroom web based

[Richard30059861h83f]

Chrome browser on a Chromebook.

Version 126.0.6478.222 (Official Build) (64-bit)

lightroom.adobe.com

It was working fine 2 days ago. 

Thanks for any help you can provide.

[Guy35891744sc5s]

This problem started for me on Aug 5th, 2024. I am up to date

Google Chrome	126.0.6478.222 (Official Build) (64-bit)
Revision	803933f6b3177592370be766f36d7095a1903fd0-refs/branch-heads/6478@{#1853}
Platform	15886.74.0 (Official Build) stable-channel brya
Firmware Version	Google_Kano.14505.575.0
Customization ID	kano
ARC	12058831 SDK Version: 33
JavaScript	V8 12.6.228.28
User Agent	Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Everything worked just fine until Monday.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

[Mohit Goyal]

@Guy35891744sc5s 

Hi there, 

We're sorry for the trouble. I just wanted to confirm your workflow. Are you using Lightroom Web and the option "Expand in Photoshop" to send your images to Photoshop on the Web? Are you getting any error messages? If yes, please share a screenshot. Also, have you tried using a different browser to ensure there's nothing wrong with your primary browser? Please restart your machine and check if that helps resolve this issue. Let us know the status.

Thanks,

Mohit

[Guy35891744sc5s]

Mohit,

I have tried everything you have said, including different browsers. Of course, on a Chromebook, all the other browsers are Android and don't fully support LR web. Here is a screenshot of the error in Chrome on my Chromebook Plus.

Photoshop Web still works. I also tested both LR and PS Web on all my systems, which include Linux, Windows, and Chromebooks. I edit photos on anything and everything. 

I think the problem is that Chromebooks are running Chrome 126.0.6478.222 but Google has released 127 (Windows & Mac: 127.0.6533.99/100 and Linux:127.0.6533.99) & 127.0.6533.103 for Android.  

[G37605081n21j]

same here! since 8/6/24

[Yvette39044893ja05]

This is first day this week I have used lightroom.adobe.com.  Same issue.  Using a Chromebook Version 126.0.6478.222 (Official Build) (64-bit).  I am not attempting to open the photo in any other application.  I am simply trying to edit in lightroom ie crop/rotate.

[Ben34449608io0b]

Same issue here using Lightroom Web on Chromebook. All up to date.

[Ben34449608io0b]

Edit to add, its also been an issue since monday. Works fine on chrome on my windows desktop, but not on my chromebook which I need for mobile editing!!

[CMass]

Hi @Richard30059861h83f,

Please add your vote to this thread and click on the "Follow" button below. This post will be the main source of updates going forward for this issue. 

^CM

[Ben34449608io0b]

Thank you. To describe the issue.. Lightroom loads up fine. I can select a photo fine, and then when I try to use any of the tools on the sidebar, the sidebar expands to show 'Edit isnt supported in this browser', along with a blue loading circle over the photo itself.

I have cleared cookies, cache, and browser history with no success. Can't update as the chromebook is already up to date. 

[Rikk Flohr: Photography]

I've checked my Chrome OS 64-bit browser, and it appears to be working now. Can you try again and let us know?

[Guy35891744sc5s]

I'm sorry for the delay in responding. It is working for me.

[Yvette39044893ja05]

Just checked and it is working for me as well.

[Richard30059861h83f]

It's working again.

Thank you.

[Rikk Flohr: Photography]

Greetings all, 

Updates for the Adobe Photography Products are released.  The August 2024 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.

[jason_4698]

I just updated my Chrome on a Mac and I am having this same issue. Creative Cloud is up to date and OS and Chrome. Any solutions?