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Mark Lincoln
Mark Lincoln
Participant
November 25, 2024
Answered

P: Lightroom's Centre Panel is Blank After Update to Version 8.0

  • November 25, 2024
  • 5 replies
  • 745 views

After a recent update to Lightroom 8.0, the centre display panel is blank. You can tell that photos are still there and can click between them, but nothing displays. When you click into other views, information displays in the centre area but is corrupt. I've tried uninstalling and reinstalling, and I've tried disabling GPU and re-enabling. Everything's fine in the browser version and in Lightroom Classic. 

 

System info: 

 

Lightroom version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct 3 2024)
NGL Version: 1.39.0.9
WF Version: 7.0 f8231de
VF Version: 1.0.150
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP Victus by HP Gaming Laptop 16-r0xxx / 13th Gen Intel(R) Core(TM) i7-13700HX
Logical processor count: 24
Processor speed: 2.3 GHz
Built-in memory: 14029.4 MB
Real memory available to Lightroom: 14029.4 MB
Real memory used by Lightroom: 2564.6 MB (18.2%)
Virtual memory used by Lightroom: 5623.6 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 13
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 220MB / 7014MB (3%)

Display: 1920x1080
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (32.0.15.5594) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: No, compute: Yes, init: I5_Error, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\linco\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\linco\AppData\Local\Adobe\Lightroom CC\Data

Correct answer Mark Lincoln

I've solved this myself. I went to Edit > Preferences > Performance and then I changed the 'Graphics Performance' setting from Auto (this was choosing High Performance) to Power Saving. Restarted Lightroom and everything now displays correctly. I change it back to Auto or High Performance and restart and then it all goes again. 

5 replies

Mark Lincoln
Mark LincolnAuthorCorrect answer
Participant
November 30, 2024

I've solved this myself. I went to Edit > Preferences > Performance and then I changed the 'Graphics Performance' setting from Auto (this was choosing High Performance) to Power Saving. Restarted Lightroom and everything now displays correctly. I change it back to Auto or High Performance and restart and then it all goes again. 

    D
    dakota_4150
    Participant
    January 18, 2025

    This finally fixed it for me too.  However its slow as it wont use my hardware.  Adobe needs to fix this.

    Mark Lincoln
    Mark LincolnAuthor
    Participant
    November 26, 2024

    Nope, this didn't work. I've reset preferences, cleared the photo cache, tried the GPU disabled and enabled, cleared space on my hard drive, and now uninstalled and reinstalled Lightroom but I still have the same issue. I've checked for other Windows as well as driver updates for my display adaptor but everything is up to date.

    Mark Lincoln
    Mark LincolnAuthor
    Participant
    November 26, 2024

    Thanks for your assistance on this, Brian. I reset the preferences and the 'What's new' pop-up displayed on launch but the image viewing window is still blank/corrupt. 

     

    The exclamation mark icon is showing that I'm nearing the limit of my cloud storage, but still have 60+GB available. 

     

    I do only have 9GB available on my actual hard drive. I'll see if I can clear up some space on that and if it makes a difference. I'll update here if it does.

     

    brianmatiash
    Community Manager
    brianmatiashCommunity Manager
    November 25, 2024

    Mark, I was consulting with our Eng team and one of the things that the exclamantion mark on the Cloud icon can signify is an 'out-of-disk' space issue. As such, can you please go to your Lightroom preferences, click on Cache, and reduce the cache size? Once you do that, can you report back whether that helped? Thank you!

    Software Quality Engineer, Lightroom
    brianmatiash
    Community Manager
    brianmatiashCommunity Manager
    November 25, 2024

    Thank you for reporting this, Mark. Have you tried resetting your Lightroom preferences? You can do so on Windows by pressing Alt + Shift while launching Lightroom. You will see a dialog box asking if you'd like to "Reset Lightroom Preferences?" Click Yes and report back whether that fixes your empty preview area issue.

     

    I also see that you have an exclamation warning on the cloud sync icon in the top right of your UI. Can you click on that and let me know what warning/message you see?

    Software Quality Engineer, Lightroom
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