P: Lost RAW preview on import

[Benjamin26670769l5og]

When I attempt to add photos to Lightroom, I have lost the ability to see previews of the raw files.  JPGs still show previews.  I recently upgraded to the new version (6.2) of Lightroom, running on Windows.  Camera is a Sony a6400.  3rd party photo ingesting apps show previews of the raw files.  I've tried reformatting the SD card, with no luck.  Any ideas what I'm doing wrong?  thanks much

here's what the screen looks like:

[Julie Kmoch · Accepted solution]

To fix this issue, please install Microsoft's Raw Image Extension from the Microsoft Store.

[Benjamin26670769l5og]

thanks so much!  this fixed it.

[markusa95411370]

how i fix it in mc os Ventura 13.4

[Julie Kmoch]

Please give us an example of which camera(s) is showing blank raw file previews on Mac. I'm wondering if it's just not supported yet. 

[markusa95411370]

Fujifilm X-T3 Firmware 5.01, Light Room 12.4

[Rikk Flohr: Photography]

@markusa95411370  This thread is for Lightroom Desktop (Currently 6.4) and unrelated to your Lightroom Classic Problem.  Please see: https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-direct-camera-connect-fails-to-show-prev... as it is more likely to be related to your problem. 

[markusa95411370]

now please answer me in the linked thread. no solution to the problem is communicated there

[suvitiek]

When importing ARW files, Lightroom fails to produce previews. JPEG files DO produce preview files, the ARW files import normally and editing ARW files works normally.

Using a different card reader or plugging in the camera did not help.

Disabling GPU usage did not help.

Lightroom CC 6.5 (Aug 8 2023)

Windows 10

Sony a7C I