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P: Lost RAW preview on import

New Here ,
Apr 20, 2023 Apr 20, 2023

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When I attempt to add photos to Lightroom, I have lost the ability to see previews of the raw files.  JPGs still show previews.  I recently upgraded to the new version (6.2) of Lightroom, running on Windows.  Camera is a Sony a6400.  3rd party photo ingesting apps show previews of the raw files.  I've tried reformatting the SD card, with no luck.  Any ideas what I'm doing wrong?  thanks much

 

 

here's what the screen looks like:

 

Capture.JPG

 

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correct answers 1 Correct answer

Adobe Employee , Jul 20, 2023 Jul 20, 2023

To fix this issue, please install Microsoft's Raw Image Extension from the Microsoft Store.

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Adobe Employee ,
Jul 20, 2023 Jul 20, 2023

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To fix this issue, please install Microsoft's Raw Image Extension from the Microsoft Store.

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New Here ,
Aug 05, 2023 Aug 05, 2023

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thanks so much!  this fixed it.

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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how i fix it in mc os Ventura 13.4

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Please give us an example of which camera(s) is showing blank raw file previews on Mac. I'm wondering if it's just not supported yet. 

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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Fujifilm X-T3 Firmware 5.01, Light Room 12.4

markusa95411370_0-1691415880393.png

 

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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@markusa95411370  This thread is for Lightroom Desktop (Currently 6.4) and unrelated to your Lightroom Classic Problem.  Please see: https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-direct-camera-connect-fails-to-show-prev... as it is more likely to be related to your problem. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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now please answer me in the linked thread. no solution to the problem is communicated there

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New Here ,
Aug 29, 2023 Aug 29, 2023

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LATEST

When importing ARW files, Lightroom fails to produce previews. JPEG files DO produce preview files, the ARW files import normally and editing ARW files works normally.

 

Using a different card reader or plugging in the camera did not help.

Disabling GPU usage did not help.

 

Lightroom CC 6.5 (Aug 8 2023)

Windows 10

Sony a7C I

 

Karel28905908zgzm_0-1693323967651.png

 

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