Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|4 years ago
July 5, 2021
38 replies
53207 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

J

Johnny_Cash

Participant

Howdy.

I purchased the mobile Lightroom app for use on my phone. Does Lightroom for Mac require an additional license? I attempted to sign in on Mac and restore my purchase in the Lr app but I received an error saying I need to make a purchase first.

Rob_Cullen

Community Expert

No, not an additional licence- just a different licence that includes desktop versions- ie. the Lightroom Plan (1TB)

See the post (in this forum thread) -

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-subscriptions-from-mobile-app-stores-don-t-work-with-desktop-software/m-p/13359914#M75240

https://www.adobe.com/products/photoshop-lightroom.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

R

Rahmotullah30021707kf5r

Participant

I have purchased the monthly subscription for Lightroom Premium on my Android and and I'm trying to access it on my Windows laptop and it's displaying a screen that says I should purchase a yearly subscription or I should quit the Lightroom application. What can I do let it access my Lightroom.

A

Aslam28880967iq6j

Participant

I have subscribed light room yearly subscription on my iphone and can log in to LR on my Imac, its asking for another subscription and credit card, why?

George_F

Community Expert

Did you subscribe to Lightroom through the Apple Store? If you subscribed through the Adobe website, which plan did you select?

George F, Photographer & Forum Volunteer

J

John282574993mtv

Participant

If you have LR and PS on iPad and desktop, do you have to pay for both mobile and desktop? Or are they both in the $9.99 /month?

J

Jonathan272313183xa7

Participant

I have the Lightroom iPhone app..... do I have to pay for another subscription if I want use Lightroom on my pc?

C

Charlie.D

Community Manager

When you subscribe to Lightroom Mobile premium service on iOS or Android devices, the desktop app is not included.

Info about plans that include Lightroom for Mac and Windows can be found here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

and here: https://www.adobe.com/creativecloud/photography.html

If you subscribe to the desktop plan, be sure to cancel your mobile plan via mobile app store subscription settings!

M

Marilyn25311102wi6l

Participant

The issue is I bought for mobile and am using it on mobile and it freezes constant. A message comes up can't synch because did not allow cellular... to click here. I do and cellular is not an option. I can't even get to see my pictures never mind edit them..freezes every 5 to 10 seconds round the clock

kglad

Community Expert

@Marilyn25311102wi6l

contact the mobile store support. you can also check if your mobile os meets specs.

G

gino citronni

Participant

Why can't I log into Lightroom on my MacBook. I used the same log in details I have on my Lightroom on my iPhone etc ( all premium ) through my Apple account but when I try log in it won't accept my email or password.

E

Elp_planespot27844433dvua

Participating Frequently

On Adobe Lightroom on PC, I open and it tells me to renew my subscribtion on a 7day trial. I already am subscribed on mobile and when I sign in on PC it tells me to sign out, so i do then sign in and then it tells me the same thing as the beginning. What do I do? Does mobile subscribtion not work for PC?

kglad

Community Expert

@Elp_planespot27844433dvua and @gino citronni

check your adobe account, https://account.adobe.com

1. to see if you have one

2. if you do, to confirm you adobe id/password.

C

Caleb.Schossow

Participant

I have purchased the Lightroom Subscription on my phone. But when I log in to my profile on my PC, it says I need to resubscribe. If there's anyway to by-pass the starting screen so I can begin editing on my PC.

thank you

kglad

Community Expert

if you only purchased the mobile apps, you may not have a subscription for the computer apps.

you can check your account, https://account.adobe.com

and if you are going to purchase a subscription, you should check the photography subscription which includes lightroom, lightroom classic and photoshop for ~$10/mo with a one year obligation - https://creative.adobe.com/plans

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.