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H
Huxley5CC4
Known Participant
October 15, 2021
Answered

P: Sync between Lightroom desktop and Lightroom cloud is stuck

  • October 15, 2021
  • 9 replies
  • 981 views

I'm doing some Lightroom housekeeping ahead of a big photo-trip next week, and part of it was deleting a bunch of lousy photos I've taken over the past couple years. After deleting ~15,000 photos, my desktop Lightroom CC (not Lightroom Classic) app (version 4.4 for Windows) is stuck 'syncing' 899 photos, and nothing I do seems to get the process to actually complete.

 

When I first saw this, Lightroom desktop was stuck 'syncing' 292 photos, and clicking "View" in the syncing menu would get the incredibly-unhelpful "Oh no! A black hole." message. Following tips I've found in other threads here, I tried making a small change to the last batch of photos I imported (I just and flagged them all as "picked"), and the number in the Cloud Syncing menu jumped up to 899, but now when I click "View" in the sync menu, only 607 photos are visible. 

 

Just going by the numbers referenced above, it can't be a coincidence that there were 292 photos stuck in sync-limbo when this first happened, I imported/tweaked 607 more, and now the Sync menu is stuck on 899 photos total (292 + 607 = 899). I also find it notable that the newest album I created (to contain the 607 photos noted above) doesn't appear in Lightroom Web - only in the desktop app. Something clogged the pipes, and I don't know how to un-clog them!

 

Help please? I'm really stressed about getting this solved before I leave on my trip in a few days!

    Correct answer Rikk Flohr_Photography

    No longer applies

    9 replies

    H
    Huxley5CC4Author
    Known Participant
    November 2, 2021

    Awesome, thank you - I'll check it out ASAP!

     

    Huxley

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 2, 2021

    I will be posting recovery instructions for you in a direct message. 

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 28, 2021

    Thanks!

    Rikk Flohr: Adobe Photography Org
    H
    Huxley5CC4Author
    Known Participant
    October 28, 2021

    Okay, here's a fresh Full Log: https://www.dropbox.com/s/ib6xtnhpkhbh9ng/LrDiagnostics-4.zip?dl=0

     

    Hopefully this doesn't reduce it's usefulness, but I should note that the previous log (the one you said was corrupt) took 2-3 hours to export while the sync process was (ineffectively) running. This time, I launched Lightroom, immediately paused the sync, and then generated the Full Log - only took 2-3 minutes.

     

    Thanks,

     

    Huxley

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 27, 2021

    One of the files came through as corrupt. Can you create a new report and send it again?

    Sorry for the inconvenience. 

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 27, 2021

    I've forwarded to the engineer. Please leave the file in Dropbox for now.

    Thanks!

    Rikk Flohr: Adobe Photography Org
    H
    Huxley5CC4Author
    Known Participant
    October 27, 2021

    Okay, I've done as you asked (note that there was nothing in the Web version's Deleted Items and no Sync Issues either) - here's the log:

     

    https://www.dropbox.com/s/r4a6fka57b63cs5/LrDiagnostics-3.zip?dl=0

     

    Thanks,

     

    Huxley

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity ManagerCorrect answer
    October 26, 2021

    No longer applies

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 15, 2021

    If you log in with your Adobe ID at https://lightroom.adobe.com

    do you see a Sync Issues Album on the left side?

    Rikk Flohr: Adobe Photography Org
    H
    Huxley5CC4Author
    Known Participant
    October 15, 2021

    Nope, not seeing a "Sync Issues" album currently, and there's nothing in the "Deleted" folder/album either. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    I also posted my problem to Reddit, and someone there suggested that I delete the "lrlibrary file" - is that a recommended solution here?

     

    Thanks for your help!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 25, 2021

    Hey again,

     

    I'm lost and frustrated here. I left Lightroom open while I was on my trip (just got home tonight) and not only is it still syncing endlessly, but now it shows that it's trying to sync 19,675 photos - an insane amount, and nearly 2/3 of my entire library. I don't understand this, and I don't understand your advice about waiting for it to "settle." 

     

    Can you please provide some specific, concrete steps that can be taken to resolve this now?

     

    Thank you,

     

    Huxley


    " I don't understand your advice about waiting for it to "settle." "

     

    I mean refrain from making additional changes hoping to affect sync until your sync counts have completed or stabilized at a number without moving. 

     

    What is the sync count today?

     

    Rikk Flohr: Adobe Photography Org
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