Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

[Raysha Mal]

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

[greule · Accepted solution]

Could you please try to re-sign-in. your issue should be fixed. - Guido/Lr Mobile QE

[bobbys82214318]

Having the same issue  Signing in and out doesn’t work.

[greule]

Hi Bobby, Could you give it a try again. Maybe you need to re-sign-in. I've just fixed your account from the server-side and we're providing a permanent fix soon. - Guido/Lr Mobile

[Killabay]

Guido, 

Could you please fix my account? I have been paying for months with no access to premium features. 

Thank you in advance!

Bailey 

[Charlie.D]

Hi Killabay

I replied to your separate posts.  We believe this should be resolved for you now.  Please let us know so we can help further.

Kind regards,

Charlie

[Claudio1587]

Please help me! I have a lot of work to do and my subscription is not active!!! I've pay 10 days ago, and since June. 

[Charlie.D]

Hi Claudio

I work on the Lightroom iOS QE team, and I'm not sure how to help with your LR Android / Google Play issue. 

Please contact Adobe Support directly as they have tools to help.  To reach Adobe Support, visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button

[karenorzua]

Having the same issue!! Signing in and out doesn't help. Doesn't let me access premium features!

[Izalgudchic]

If you send a message to support they will fix it for you. They fixed it the same day for me.

[Charlie.D]

Hi Karen, which app are you trying to subscribe?  Is it Acrobat?  I saw your separate post in the Acrobat forums.

I help out here with Lightroom and its features when I can on these community (peer assisted) forums, but to truly reach Adobe Support, I urge you to visit this page for contact details: https://helpx.adobe.com/contact.html. It helps if you are signed in there using the same email ID/Adobe account you want to subscribe.

Hope this helps a bit.

[Raysha Mal]

Thank you! It is fixed now

[emilys45456284]

I’m having the same issue but signing out and back in doesn’t resolve my issue! Please help

[greule]

Hi Emily. Please try to re-sign-in. You r issue should be solved now. - Guido

[tomoamsterdam]

Hello I have the same issue can you please help me

[jo27649679]

I too have the same issue. Please advise

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[jacka68960280]

I have the same issue, anybody can help me to solve this?

[jackiebautistaa]

I'm having the same issue  Tried signing out and in, but doesn't work

[Peter_Andersson]

Same here. I’ve tried uninstalling, logging out and in, restoring purchases. Can’t get it to work. Please assist!

[jo27649679]

Crickets?

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

created by peter_andersson <https://forums.adobe.com/people/peter_andersson> in Lightroom CC for mobile & Apple TV - View the full discussion <https://forums.adobe.com/message/10072627#10072627>

Same here. I’ve tried uninstalling, logging out and in, restoring purchases. Can’t get it to work. Please assist!

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10072627#10072627 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10072627#10072627

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Lightroom CC for mobile & Apple TV by email <mailto:discussions-community-lightroom-lightroom--cc-lightroommobile@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=5370>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=jonathan%40shwat.com&token=83e58f0d2136e2bdb724fca6edfa24ab15d26ac1d48dc2b704527ccc35ffdf8d> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

[omarf42756549]

Ive tried logging out and back in but still showing subscription expired. Any other ideas?

[jiangs97549378]

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

and i have tried to re-sign-in. it still say expired.

[greule]

Can you both try the following steps...

-->

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

[greule]

Btw. @jiang shen the subscription is not available for the chinese region. Did I get it right that you have a purchased Lr subscription listed under you iOS app-store account setting?