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Participating Frequently
September 22, 2024

P: Panning stutter when mouse polling rate is over 125hz

  • September 22, 2024
  • 8 replies
  • 1694 views

Hello, I hope this information reaches Lightroom engineers at Adobe.

 

Lightroom CC 7.5 stutters when panning with a mouse polling rate set over 125hz, using an Nvidia graphics card for acceleration. It works smoothly when set at 125hz or below. This is only an issue when graphics acceleration is used.

 

Windows 11 23H2 Build 22631.4169

Nvidia RTX 4080 Driver 561.09

 

I would appreciate if this was confirmed and planned for fixing. Please understand that it is very annoying to have to switch to lower polling rate just to use Lightroom.

This topic has been closed for replies.

8 replies

Rikk Flohr_Photography
Community Manager
Community Manager
December 12, 2024

Greetings all, 

 

A new update for Adobe Photography Products has been released.  The December update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org
Community Manager
November 22, 2024

We're getting close. Early Dec. We'll update the thread once it goes live.

EdgarasGAuthor
Participating Frequently
November 22, 2024

Are there any potential dates when we can download the fixed version? Or a beta version earlier?


I am honestly quite surprised with actual dev team attention here. Thanks for this, I feel quite a lot more respect towards Adobe as a company because of this.

Adobe Employee
October 28, 2024

We have a fix lined up for our next release. 

New Participant
October 13, 2024

I very much need an update on this, as I have been having this issue for a few months now - making lightroom practically unusuable 

Rikk Flohr_Photography
Community Manager
Community Manager
October 10, 2024

Adding bug number and updating status. 

Rikk Flohr: Adobe Photography Org
Community Manager
October 10, 2024

I have reproduced it and filed a bug. 

EdgarasGAuthor
Participating Frequently
September 22, 2024

It would also be very appreciated if any workaround was provided until it is fixed.

Community Manager
September 23, 2024

Hi Edgaras, thanks for bringing this to our attention. We weren't aware of this. What kind of mouse are you using?

EdgarasGAuthor
Participating Frequently
September 28, 2024

Any news? Have you guys been able to reproduce it?