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Photo failed to import in Lightroom Mobile

New Here ,
Jan 29, 2023 Jan 29, 2023

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I having Issue with my lightroom app 

One photo failed to import error Please Help Me To Resolve Tis Problem 

 

 

{Title edited by Moderator}

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Hi there, 

 

Thanks for reaching out.

Which exact version of Lightroom on your mobile are you using? Do you get the error while importing from a specific location or a specific image/collection? What is the file format of the image? 

 

You may check out the suggestions offered in this discussion: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-failing-to-import-phot...

 

If the issue persists, please share a diagnostic log with us.

Help wiki page to generate diagnostic logs here: https://helpx.adobe.com/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html

 

Let us know the outcome.

 

Regards,

Ranjisha

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I am using latest Version of lightroom mobile. The error will appear when importing the image from any location 

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Thanks for the info. Did you try out the steps mentioned in the discussion?

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Yes

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