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October 21, 2018
Question

Photo failed to import

  • October 21, 2018
  • 0 replies
  • 317 views

I am getting failed to import error when trying to import Canon M6 raw images (*.CR2). Please fix this as I am paying premium just to be able to edit raw photo format.

Steps to Reproduce:

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Version: 4.0.0 E605D9

Platform: iPhone X 12.0.1 (also reproducible in 12.0.0)

METHOD A:

1. Click the “add photo” button located at the lower right hand of the screen.

2. Select a raw photo.

3. Select any tools.

EXPECTED: tools are functioning

ACTUAL: screen will go back to Camera Roll

METHOD B:

1. Click the “add photo” button located at the lower right hand of the screen.

2. Select a raw photo by long-pressing it.

3. Choose on Select.

4. Click the “Add 1 Photo” at the lower part of the screen.

EXPECTED: Photo is imported

ACTUAL: “One photo failed to import” is seen.

NOTE: Cloud storage has 98.21 of 100GB free.

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