Skip to main content
G
Giovanni5DF7
Participant
August 23, 2021
Question

Photo Library Lost after Student Licence Expired

  • August 23, 2021
  • 1 reply
  • 845 views

Good Evening, er well, should I say bad evening.

I was subscribed to the whole Creative Cloud package through my university, but without any notice, the school terminated the student licences. I had all my photos and presets stored in the cloud through Lightroom and now can't access my student account anymore. Is there some kind of way to reobtain my pictures or transfer them to a non-student account?

Thanks in advance!

This topic has been closed for replies.

1 reply

C
Charlie.D
Inspiring
August 23, 2021

Business and Institutional (School) logins changed recently.  Please sign out, and sign back into the app, and after you enter your email address and password please choose the School/Organization/Business option on the login screen, and not the "Personal" option.  Your photos should still be available to sync down to your device even if your eductional subscription is no longer active.

G
Giovanni5DF7Author
Participant
August 24, 2021

Thanks for the quick answer but sadly it seems i cannot log in to the account through the School/Organization/Business option, but only through the personal option. 

C
Charlie.D
Inspiring
August 24, 2021

Please reach out to your plan administrator at your school.  Your administrator will have access to Enterprise Support if needed.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices