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Photo Library Lost after Student Licence Expired

New Here ,
Aug 23, 2021 Aug 23, 2021

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Good Evening, er well, should I say bad evening.

I was subscribed to the whole Creative Cloud package through my university, but without any notice, the school terminated the student licences. I had all my photos and presets stored in the cloud through Lightroom and now can't access my student account anymore. Is there some kind of way to reobtain my pictures or transfer them to a non-student account?

Thanks in advance!

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Business and Institutional (School) logins changed recently.  Please sign out, and sign back into the app, and after you enter your email address and password please choose the School/Organization/Business option on the login screen, and not the "Personal" option.  Your photos should still be available to sync down to your device even if your eductional subscription is no longer active.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Thanks for the quick answer but sadly it seems i cannot log in to the account through the School/Organization/Business option, but only through the personal option. 

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Please reach out to your plan administrator at your school.  Your administrator will have access to Enterprise Support if needed.

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Guest
Jul 04, 2023 Jul 04, 2023

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I'm having the same issue, very frustrating that we just lose access and can't even get it back if we pay the subscription. many many hours of effort went into creating those presets 

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New Here ,
May 24, 2024 May 24, 2024

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I am now facing the same issue. Did you ever find a solution?

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hello @RUN37619510uodk 

Please reach out to your plan administrator at your school.  Your administrator may be able to restore access long enough for you to download your files, and will have access to Enterprise Support if needed to help you.

 

If you regain access to your files, you might want to try the Lightroom Downloader app for Mac or Windows as a quick way to fetch your files and edits: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html 

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