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photos disappeared out of nowhere

New Here ,
Apr 10, 2022 Apr 10, 2022

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Hi, I recently took photos in Lightroom raw and out of nowhere the photos disappeared! I need to recover. they were not deleted but suddenly disappeared

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correct answers 2 Correct answers

Community Expert , Apr 13, 2022 Apr 13, 2022

Do you use the 'Free' Lightroom version?

Do you pay a subscription?

I do not see the 'Cloud' sync icon in your screen-clips.

 

The 'Free' version will delete your photos if you [Delete the App] or [Upgrade the App]. Photos can then only be restored from a previous phone Backup.

 

 

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Community Expert , Apr 14, 2022 Apr 14, 2022

"recently updated" - and IF using the 'Free' Version (which the OP has not told us yet) then all photos are deleted.

Free or Subscribed Lightroom??

 

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Photos disappeared from – where? Are you referring to shooting with the Lightroom Camera? Did you create an album for the photos? If not they should be in 'All Photos'.

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New Here ,
Apr 11, 2022 Apr 11, 2022

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I checked "all photos" but it's not there. And yes, I took the pictures on the app's own camera.. I don't understand the reasons and it's gone, I'm really bad about it, they were work photos

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Community Expert ,
Apr 12, 2022 Apr 12, 2022

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Can you update Lightroom to the most current version?

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New Here ,
Apr 12, 2022 Apr 12, 2022

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recently updated 

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Community Expert ,
Apr 14, 2022 Apr 14, 2022

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When you were taking the photos for work did you check as you were taking pictures that they were there?

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Community Expert ,
Apr 14, 2022 Apr 14, 2022

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"recently updated" - and IF using the 'Free' Version (which the OP has not told us yet) then all photos are deleted.

Free or Subscribed Lightroom??

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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free version

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Yes, I checked and they were there, but suddenly they're gone

 

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble with the Adobe Lightroom mobile. We are here to help!

Could you please confirm the version of Adobe Lightroom mobile (Hamburger menu or three horizontal lines > About Lightroom)? As a test, have you tried creating a test album or adding flags or ratings to any images, and did they sync? Have you recently imported a large number of images?

 

You can also log on to Lightroom Web (https://lightroom.adobe.com) to check the total images synced over to the cloud.

 

We hope to hear from you soon.
Thanks!

Sameer K

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New Here ,
Apr 11, 2022 Apr 11, 2022

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I didn't import large numbers of photos, I took photos in the Lightroom camera and suddenly disappeared 

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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Please try to take another photo with the camera and then post a screen shot of the All Photos view

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New Here ,
Apr 13, 2022 Apr 13, 2022

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It's showing up, but the others I took didn't come back..

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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Do you use the 'Free' Lightroom version?

Do you pay a subscription?

I do not see the 'Cloud' sync icon in your screen-clips.

 

The 'Free' version will delete your photos if you [Delete the App] or [Upgrade the App]. Photos can then only be restored from a previous phone Backup.

 

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Yes, used the free version. And how do I do that "previous backup on phone?"

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Community Expert ,
Apr 15, 2022 Apr 15, 2022

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LATEST

https://www.androidauthority.com/backup-android-phone-708622/

 

See this next link for "lost assets" that includes the following quote-

https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

"What can I do if I've lost photos or presets during uninstall of Lightroom for mobile?

  • Assets that have not been synced and are missing after uninstalling Lightroom for mobile may be recoverable via a previous backup. If no backup exists, unfortunately the photos or presets will not be recoverable."

 

I do not have an Android product so cannot be more specific, sorry.

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

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