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erudobe
erudobe
Known Participant
May 13, 2024
Question

Photos edited on mobile app that have a bad "version" will not sync, and there is no way to filter.

  • May 13, 2024
  • 16 replies
  • 2207 views

I have a few albums on my phone where 1-2 photos won't sync to the cloud. I normally review + edit albums on my laptop, and import RAW photos taken from Halide and do some light edits / sharing from the mobile app. Short of looking at both libraries side by side (or selecting a range of photos and checking numbers etc) there is no way to find out what photos on my phone are not being synced.  It still shows up as edited, so that filter doesn't work, and I run a preset (landscape profile, auto mode, a few other things) on import + these days batch apply HDR range once the files are on my laptop.

 

Either of the following would work:

1) Have the functionality on the desktop version where you can filtered by synced.

2) Have the ability to filter by photos with issues on them.

3) Have some indication on the photo grid that a photo has issues - red badge in the corner, red X across it, whatever.

 

While this is, I guess, better than the behaviour for months where versions would just randomly revert themselves, there's still rough edges around the versions functionality.

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    16 replies

    Adobe Employee
    Charlie.D
    Adobe Employee
    May 13, 2024

    Hello @erudobe 

    Please try signing into your account at lightroom.adobe.com (we call this the LR Web app)

    Do you see a Sync Issues album?  If so, is this showing you images with Edit/Versions/Sync problems, at least somewhat like you are requesting?

     

    To unblock those images apply a minor change.  I would first try to apply a non-visual change like adding a Keyword, or flag or star rating.  Or make some small edit.  Try one image at first.  The LR Web app may not let you make any changes -- if the image is stuck on iOS, you may need to make the edit on iOS as well. 

     

    Try putting the affected images from LR Web's Sync Issues into a new album, and see if that syncs over to the LR iOS app showing you the same affected images.  If so, I would make a minor edit to one image, and then copy/paste that edit to all other images in that album of affected images.  Here is a page with How To info on copy/pasting for batch editing: link

     

    I hope something here helps or gives you additional troubleshooting ideas.

    erudobe
    erudobeAuthor
    Known Participant
    May 14, 2024

    I'm down to 11 sync issues, which gets rid of the recent versions issues on my iPhone (the top 4 in the original list).

    I've tracked down some of the pano files on my laptop and none of them exist - I assume those are panos I created then deleted before they were synced (sometimes I'll retry with different images or settings, or just think one is redundant since another set of images turned out better).

    I've had one album since 2021 that has a mystery photo trying to sync. The 3/14/21 import date would line up, but that album ends with 6676 and the file name that won't sync is 6945-pano, which... doesn't line up at all.  I hunted down one of the old 2020 photos it says didn't sync from my phone, it doesnt exist anymore (I have photos on either side of it). I'm not sure if that's benign or not, but I don't recall feeling like I had photos missing from then.  I do sometimes feel like I took another photo to merge into a pano later, but that could just be me missing the button 😛 

    erudobe
    erudobeAuthor
    Known Participant
    May 14, 2024

    So 6945-pano exists on both my phone and laptop, and doesn't have any issues syncing. It was taken 3 days before the import date, so it's not like I cycled 10,000 photos and have the wrong 6945-pano.

    I feel like the remaining 11 are probably just hiccups in the sync process that aren't actually issues.  All the recent versions sync issues on my phone are accounted for, there's still one on my laptop that doesn't have any clear clues as to what it could be.

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