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markk45466653
Participant
January 25, 2020
Question

Photos stopped syncing to LR from iPhone camera roll

  • January 25, 2020
  • 2 replies
  • 324 views

Running LR (not Classic) on MacBook and LR mobile on iPhone here.
718 images of 19500 pre-existing images on iPhone have synced but then it quit.

New images sync fine. 
Signing out of LR on both devices and restarting on both devices hasn't helped. 

Thanks for your help!

 

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2 replies

99jon
Genius
January 25, 2020

On the iPhone go to Settings >> Import

You should be able to activate auto-add from camera roll for photos, videos or both.

markk45466653
Participant
January 25, 2020
Yes it’s set to auto-add from camera roll (photos only). Tried turning it
off then on again without any luck.
--

*Regards,Mark Keating*

*Tele: 204-773-3854*
*SMS: 204-773-6853*
99jon
Genius
January 25, 2020

Are you keeping the Lr app open on the phone while syncing?

Sahil.Chawla
Adobe Employee
Adobe Employee
January 25, 2020

Hi Mark,

That shouldn't be happening, could you please check here and see if any syncing files are showing errors? https://lightroom.adobe.com/


Regards,
Sahil

markk45466653
Participant
January 25, 2020
Thanks, but no syncing errors visible.
--

*Regards,Mark Keating*

*Tele: 204-773-3854*
*SMS: 204-773-6853*