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E
elizabethweinberg
Participant
October 12, 2019
Question

Photos taken from within LR Camera not saved

  • October 12, 2019
  • 3 replies
  • 609 views

I've never been this flabbergasted before and I was such a big LR mobile evangelist before this. I have a brand new iPhone 11 Pro Max. I took a few photos I was really excited about from within the LR app -- crazy light, limited opportunity -- because I wanted them to be in DNG format for editing. I hit the shutter button on screen as one does. A few hours later I went in to edit and... there's nothing in the library. It's as if I never took a picture at all, let alone 30 or so. I checked the cloud, nothing. Checked the web version of the cloud, nothing. Camera Roll, nope. What the hell? So I tried taking a few from within LR Camera  to double check and NONE of those saved either. I toggled Wide to Telephoto and back again and snapped one more, and it saved.  What gives?! Did they never save at all, is this an iOS 13 bug, an iPhone 11 bug, a LR bug? Whatever it is is not acceptable... 

This topic has been closed for replies.

3 replies

B
Brooke5FD6
Participant
December 14, 2020

Just had this issue today! Seems it's not fixed.

C
Charlie.D
Inspiring
December 14, 2020

In Lightroom for iOS 6.1, which was recently released, we fixed some bugs that were introduced with the Technology Preview / Depth Mode capture.  Issues were addressed in iOS 14.2, and that is the new minimum requirement.

 

If you are seeeing other kinds of images from the Lightroom Camera to your Lightroom account, please share more details:
* your device and OS verison
* your Lightroom version (are you updated to 6.1?)

* specific steps, capture mode used and capture settings that are relevant

 

Thank you

BSartist
BSartist
Participating Frequently
December 18, 2020

Forcing us to upgrade iOS to restore previously working basic function? Not good. 

C
Charlie.D
Inspiring
October 13, 2019

Hello, thanks for taking the time to report this.  We are already working on iPhone 11 fixes for our next app release.  

E
elizabethweinbergAuthor
Participant
October 23, 2019

Any news on when the fix will be released? Now the camera isn't working at all. I've taken more photos that seem to have gone into the abyss.  Thanks.

E
elizabethweinbergAuthor
Participant
October 12, 2019

Just a note, I switched from DNG to JPG and that worked. Then I switched back to DNG and the photos were saved again. This seems to be a pretty major bug.

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