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Z
zzaabcdkjasdf
Participant
January 17, 2022
Question

possibly downloaded wrong lightroom

  • January 17, 2022
  • 1 reply
  • 198 views

Been using photoshop/lightroom combo for several years.  Recently got a new laptop at Staples.  Entered my password to log on and had Staples download the PhotoShop/Lightroom combo.  Of course the Lighroom screen looks different but can't find the import screen that gives me options on where to store pics from SD card.  Want to store catalog on internal and pics on external but can't find that external option.  Possibly download wrong Lightroom.  Would like to call Adobe and verify what was download but can't find a phone number, live chat or anything.  Could have cleared this up 2 weeks ago if i had a number to call.  Tired of all the BS.  What is a phone number I can call and/or any suggestions.  If wrong lightroom was downloaded I would like to delete and download the correct program and not pay all year for the wrong program.  btw... been using LR since 2010 and is my favorite photo edit program.

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    1 reply

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 18, 2022

    As you have the Photography Plan, then you can install both Lightroom Classic and Lightroom. So install Lightroom Classic and uninstall Lightroom.

     

    -- Johan W. Elzenga
      Z
      zzaabcdkjasdfAuthor
      Participant
      January 18, 2022

      Disreguard this post.  Finally got to talk to someone at Adobe.  The Staples rep mistakenly clicked on LightRoom instead of LightRoom Classic.  Will download Classic today.  

      Thanks

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