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Anna Shadows
Participant
February 25, 2020
Question

Premium Features Won’t Link to the App on my New Phone

  • February 25, 2020
  • 2 replies
  • 318 views

I recently got a new phone ans downloaded the lightroom app. However my subscription won’t link to the app. I tried logging out of the account I had on my old phone but it still won’t work.

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
March 5, 2020

Hello

You have an Educational Creative Cloud membership, and this does not include access to Lightroom Mobile.  You might try contacting your membership administrator, or consider a personal subscription to Lightroom Mobile Premium if you want to sync photos, videos, and personal presets you create to multiple mobile devices.  Otherwise, you are welcome to use Lightroom Mobile for free without its sync features.

Thank you!

IrisHofman
IrisHofman
Participant
March 25, 2020

I am having the same problem, but if i look at the student and teacher subscription it says: The entire collection of 20+ creative desktop and mobile apps including Photoshop, Illustrator, and Adobe XD.

C
Community Manager
Charlie.DCommunity Manager
Community Manager
March 27, 2020

Hi Iris

It sounds like your Creative Cloud subscription is a educational subscription, and does not include Lightroom mobile premium features.  Please contact your plan administrator for more help.  Otherwise, it's best to seek out help directly from Adobe Support as these are peer assistance forums.  For more info, please visit: https://helpx.adobe.com/ie/support.html

I
Community Manager
Ignacio B.Community Manager
Community Manager
February 26, 2020

Hi,

are you using the same Apple id and Adobe id as on the old phone?

Thanks,
Ignacio

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