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???????_?6097
Participant
June 15, 2025
Answered

premium features

  • June 15, 2025
  • 1 reply
  • 202 views

Hello!

I have an active mobile Lightroom subscription purchased via the App Store, but the premium features (such as healing, selective editing, RAW editing, etc.) remain locked.

Here’s what I’ve already tried:

1. I signed in with the correct Adobe ID linked to my subscription.
2. I used the “Restore Purchases” option in the app.
3. I restarted my phone.
4. I confirmed my internet connection and date/time settings.

Unfortunately, none of this helped. I’m attaching screenshots for your review. Please help me activate my premium features.

Thank you!

Correct answer Charlie.D

Hello @???????_?6097 

This is a peer-to-peer help forum.  I can see you have an expired subscription, but don't have access to the Adobe Support systems to understand the account history. For help with this, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT 

1 reply

C
Community Manager
Charlie.DCommunity ManagerCorrect answer
Community Manager
June 16, 2025

Hello @???????_?6097 

This is a peer-to-peer help forum.  I can see you have an expired subscription, but don't have access to the Adobe Support systems to understand the account history. For help with this, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT 

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