Premium lightroom

Forum|Forum|3 years ago
February 6, 2023
2 replies
1029 views

Hello, I bought the premium version through the galaxy store but in the app still says that I don't have premium but when I tried to buy it again in the app it says I already purchased it. I checked the email account and I have logged in with the same one. I don't know what else to do to fix it.

Android

This topic has been closed for replies.

L

Luciano295960562bec

Participant

Hello, I have exactly the same problem like you now. Have you fixed it?

E

Ester28265671kmlhAuthor

Participating Frequently

No, I gave up. Tried to contact samsung and they gave me no solution same with lightroom.

L

Luciano295960562bec

Participant

Such a poor Support from both Adobe and Samsung 😞

Thank you anyway for your reply

Sameer K

Community Manager

I've reviewed the account you signed in to the community with & I found a subscription in an inactive/canceled state.

The respective app store manages subscriptions from the mobile app store. You can reach out to their support channels if you've been charged already. If you've upgraded to the Lightroom Premium subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only.

Check this page for help with managing your subscription with Samsung Galaxy store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

Thanks!
Sameer K