Presets disappeared from Lightroom mobile

Forum|Forum|6 years ago
January 18, 2020
3 replies
14017 views

I use v 5.10 Lightroom Mobile and all my presets which I purchased about 4 months ago have suddenly disappeared.

I read a post of someone with the same issue who said the issue was fixed by deleting and then reinstalling the app, so I tried that but they're still gone (and so are all the photos that I've edited previously).

Pretty upsetting as I use this daily for my small business!!

Attatched is a picture of the options that show up now, as opposed to the 14 presets I'd been using.

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator}

This topic has been closed for replies.

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affectionate_Jubilee0D45

Participant

This is not yet solved and a very widespread issue that should not have occurred after updating the app.

From the official Adobe account via fb messenger:

"Hi, we're sorry that some of your presets and images in the Lightroom mobile app have disappeared after the recent app update. This is a known issue and our engineering team is currently investigating it.
For more info on this issue, please refer and follow: https://bit.ly/31aIbVT
Note: Please do not uninstall the app!”
Thanks! ^NM"

H

Hannah5C3A

Participant

Is there any way our photos and presets can be recovered or are the gone forever due to the update?

selondon

Community Expert

If you had the free app, then I believe there is no way to rescue the photos if you had no back up of the phone.

It's best to keep updated by monitoring the thread Ian posted above.

greule

Inspiring

When you delete the app as a free user of Lr Mobile the app-data (including presets) won't be preserved therefore I would not recommend to do that. It looks to me that your are using multiple adobe-id. I'll send you a private message about that in a minute - Guido/ Lr Mobile QE

B

Briana5EEC

Participant

The same thing happened to me on my Lightroom mobile. I just purchased more presets just a few days ago, and now everything is disappeared and looks like it's started from scratch.