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Polinavikt
Participant
October 1, 2019
Answered

Presets disappeared from Lightroom mobile

  • October 1, 2019
  • 2 replies
  • 2783 views

Does anyone know why all the earlier created presets and photos disappeared in the mobile version of Lightroom? I have been using Lightroom mobile for about a year.

This topic has been closed for replies.
Correct answer Tonesauce
FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.

2 replies

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dannyg18945319
Participant
November 7, 2020

I read in many places that the same thing happened to many people as to you 😞

Danny
Akash Sharma
Akash Sharma
Legend
October 2, 2019

Hi there,

 

That is not a typical experience, sorry to hear that you're no longer able to access your presets and photos on Lightroom mobile. 

 

Please verify which version of Lightroom you're using by clicking on the hamburger icon on the top left to open the menu choices, then click on About Lightroom.

 

Also, check on Lightroom Web if you're able to access your images: https://lightroom.adobe.com/

 

Thanks,

Akash

T
tiffanyg28651314
Participant
April 22, 2020

I need help my Lightroom app was acting funky so I deleted it and then I reinstalled it and all my presets are gone all my photos are gone it's a completely blank account how do I restore all of those??

thanks

tiffany

    K
    kacy3219879966s7
    Participating Frequently
    September 11, 2023

    Hi there, have you fixed the problem yet? I unexpectedly lost all photos without doing anything huhu

     

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