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carriet_
Participant
November 9, 2018
Answered

Presets Installed in LR Classic and LR CC but still not syncing to LR Mobile

  • November 9, 2018
  • 1 reply
  • 880 views

I primarily use Mastin Labs presets and I have installed the presets successfully into LR Classic and LR CC desktop apps. However, they are still not syncing to LR CC mobile app on my phone and mobile LR at www.lightroom.adobe.com - It is specifically a certain preset pack that won't sync- the Mastin Labs Kodak Everyday preset pack. All of my other presets that are installed are syncing. I have contacted Mastin Labs and Adobe customer support and no one can give me an answer or help me to troubleshoot as to why they are not syncing. I have tried deleting and re-installing but still they won't sync to mobile LR even though they are successfully installed in LR Classic and LR CC- they should be syncing and I believe there is an error with Adobe not syncing them- this is a problem and it is because of syncing issues like these that occur without reason that I do not primarily use LR CC and will continue to use LR Classic.

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Correct answer Jao vdL

The only solution I have seen work for this very common problem is to completely get rid of all third party presets and reinstall them one by one. Generally they will start syncing in that case. Also note that the preset syncing is slow if you have a bunch of them.

1 reply

Jao vdLCommunity ExpertCorrect answer
Community Expert
November 10, 2018

The only solution I have seen work for this very common problem is to completely get rid of all third party presets and reinstall them one by one. Generally they will start syncing in that case. Also note that the preset syncing is slow if you have a bunch of them.