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Problem with masks - Brush tool remain selected and can't be utilized

Community Beginner ,
Nov 17, 2024 Nov 17, 2024

Hi! I have a problem on Lightroom CC maybe for 25 days. (Check video below)
When i use masks tab, it is very easy to run into a bug whereby the mask used remains selected even if you leave the mask tab. For example, if I have used the brush tool, I can no longer use the linear gradient or some other type of mask, unless I put the mask to full screen by pressing F. Once I put it to full screen, I can use the selected mask.
There are some features, however, that still don't work when this bug occurs, such as AI generative remove, because once selected you have to click on ‘Confirm’ but the button is not pressed precisely because, according to Lightroom, there is a mask selected.
Have you also experienced this bug?
I have uninstalled and reinstalled Lightroom and Creative Cloud, formatted Windows and reinstalled everything, but the problem persists.
I have a PC with:
-i7 14700k
-64gb ram 6600mhz
- 4080super

 

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Windows
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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

Welcome to the Lightroom Community. I'll need more information to help you figure this out. 

 

Before proceeding, please go to Edit > Preferences >Account > press and hold the ALT key and select Diagnostic Log. 

 

SameerK_0-1732130429967.png

 

Then, please share this diagnostic log with me via direct message. 

After this, reset Lightroom preferences by holding the Shift+OPT key while launching Lightroom: https://helpx.adobe.com/lightroom-cc/using/preferences.html

 

 

Let me know how it goes.

Thanks! 
Sameer K

(Use '@mention' to tag me when you reply)

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Community Beginner ,
Nov 24, 2024 Nov 24, 2024

Hi Sameer, thanks for your kindness.
How can i send to you my diagnostic log?

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Adobe Employee ,
Dec 04, 2024 Dec 04, 2024
LATEST

Head to my profile & send a direct message to me with a public link to download the file. 

Thanks! 

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New Here ,
Nov 23, 2024 Nov 23, 2024

Hi! i have the same Problem on Lightroom 8 on a Mac M1

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New Here ,
Nov 23, 2024 Nov 23, 2024

not everytime. but sometimes when using the brush, you can't see the Brush icon in the picture and it doesn't end the brush.

 

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Community Beginner ,
Nov 24, 2024 Nov 24, 2024

Understood. I can't find a solution for this and i think it's awesome. I'm paying for a buggy software

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