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"Original video cannot be processed by this computer" – what does this mean?

Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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When I try to export videos uploaded by my phone as MP4 I get the following error/warning message:

 

Original video cannot be processed by this computer so the proxy was used instead (1)
PXL_20220801_100823733.mp4

 

When I choose "Original" instead of MP4, I instead get the following message:

 

Note this this original video file probably cannot be played on this computer (1)

PXL_20220801_100823733.mp4

 

The computer and phone in question are an Intel MacBook Pro and a Google Pixel 5. Needless to say my computer can play an MP4 video!

 

What do these errors mean and can I stop them somehow?

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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I'll help you figure this out. What version of Lightroom & the macOS are you working on?

Share some original videos by uploading them to Creative Cloud files (https://assets.adobe.com/files) and share the link with me via private message. 


As a workaround, try using Lightroom Web (https://lightroom.adobe.com) to export videos & let us know how it goes.

Thanks!
Sameer K

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Thanks Sameer!

I'm on macOS 12.6.3 (21G419) and Lightroom 6.2 (20230130-1137-462e97a Build).

I've messaged you a link to the original MP4 file.

The workaround you proposed does indeed work, though I'd naturally like to be able to do this from the desktop application too.

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Community Beginner ,
Aug 27, 2023 Aug 27, 2023

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Hey,

Just wondering if a soultion was ever found for this without using the online version. I am having the same issue

Kind regards, Khalil 

 

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