Copy link to clipboard
Copied
When I try to export videos uploaded by my phone as MP4 I get the following error/warning message:
Original video cannot be processed by this computer so the proxy was used instead (1)
PXL_20220801_100823733.mp4
When I choose "Original" instead of MP4, I instead get the following message:
Note this this original video file probably cannot be played on this computer (1)
PXL_20220801_100823733.mp4
The computer and phone in question are an Intel MacBook Pro and a Google Pixel 5. Needless to say my computer can play an MP4 video!
What do these errors mean and can I stop them somehow?
Copy link to clipboard
Copied
I'll help you figure this out. What version of Lightroom & the macOS are you working on?
Share some original videos by uploading them to Creative Cloud files (https://assets.adobe.com/files) and share the link with me via private message.
As a workaround, try using Lightroom Web (https://lightroom.adobe.com) to export videos & let us know how it goes.
Thanks!
Sameer K
Copy link to clipboard
Copied
Thanks Sameer!
I'm on macOS 12.6.3 (21G419) and Lightroom 6.2 (20230130-1137-462e97a Build).
I've messaged you a link to the original MP4 file.
The workaround you proposed does indeed work, though I'd naturally like to be able to do this from the desktop application too.