"Original video cannot be processed by this computer" – what does this mean?

[willvousden]

When I try to export videos uploaded by my phone as MP4 I get the following error/warning message:

Original video cannot be processed by this computer so the proxy was used instead (1)
PXL_20220801_100823733.mp4

When I choose "Original" instead of MP4, I instead get the following message:

Note this this original video file probably cannot be played on this computer (1)

PXL_20220801_100823733.mp4

The computer and phone in question are an Intel MacBook Pro and a Google Pixel 5. Needless to say my computer can play an MP4 video!

What do these errors mean and can I stop them somehow?

[Sameer K]

I'll help you figure this out. What version of Lightroom & the macOS are you working on?

Share some original videos by uploading them to Creative Cloud files (https://assets.adobe.com/files) and share the link with me via private message. 

As a workaround, try using Lightroom Web (https://lightroom.adobe.com) to export videos & let us know how it goes.

Thanks!
Sameer K

[willvousden]

Thanks Sameer!

I'm on macOS 12.6.3 (21G419) and Lightroom 6.2 (20230130-1137-462e97a Build).

I've messaged you a link to the original MP4 file.

The workaround you proposed does indeed work, though I'd naturally like to be able to do this from the desktop application too.

[Khalil290275540hvu]

Hey,

Just wondering if a soultion was ever found for this without using the online version. I am having the same issue

Kind regards, Khalil