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Answered

"Waiting for Settings" happening regularly with LR Mobile since updating LrC to v12

Forum|Forum|3 years ago
November 11, 2022
12 replies
12104 views

I've only noticed this since updating to LrC v12, but I'm getting regular "Waiting for Settings" messages with photos in LR Mobile (iOS version) on photos which I've edited on LrC. Attached screenshots show the message. The only option is to keep waiting or overwrite all the edits that have been done. The screenshots were from 11/10 and some of them say that the edits were done in late October so almost two weeks and, for some reason, they have not sync'd over to LR mobile from LrC. I have even done a Rebuild Sync Data on LrC recently and it fixed the issue for some photos but not others. If the data hasn't sync'd in almost 2 weeks, unclear if it will ever do so and why on earth it would take this long to sync the information.

Unless v12 broke something that needs fixing, I assume there is a way to make this stop happening so that small amount of edit data are sync'd quickly as I've never encountered this issue in the past roughtly 4 years of using LR mobile until updating to v12.

Anyone know why this is happening and how to fix it permanently?

Correct answer Jim Wilde

I get a "Waiting for Settings" condition quite often, but I find that I can easily clear it by making a tiny inconsequential slider change on the affected image in LrC (usually just make a +1 adjustment to the Texture slider in the Basic panel, but it could be any slider). After the adjustment syncs, the problem in Lightroom usually clears.

Worth a try?

The permanent fix would be to wait for Adobe to fix the problem. They are aware of it, so hopefully we'll see a fix soon.

fliplip1

Inspiring

So last night i spent ages on an image on my Macbook. LR said all syncs were up to date. Today i got this stupid issue when i tried ot do more work on my iphone. I made the recomended slight adjustment and that made no difference. The thing is, this image has now syned back to my Macbook so all my eidts are gone.

Totally not cool. will be looking in to other means of using LR now, as there si no way im paying just to waste my time. No wonder poeple are leaving Adobe or going other routes.

fliplip1

Inspiring

This is getting worse by the min.

So it seems even the device i did the edits on doesnt have the edits on it, and says its wating for them to sync from itself lol. One photo was edited in Jan 2020 so it cant be a time issue (although seeing as Adobe are refusing to acknowlage this issue, maybe 5 years is not long enough).

Lightroom Web has them so why dont any of my devices? Why are they all showing as upto date?

What a mess.

jonathanp41403920

Inspiring

I hope that I'm not being overly optimistic here but I've been almost constantly on the phone/chat with Adobe in the past 2 days regarding another sync issue (where LrC never seems to complete synching with the cloud even though the number of synched items in LrC and the cloud are the same). It appears that in the very latest version, (the one where Adobe introduced Generative AI removal v 13.3.1) they have also completely re-structured the sync architecture. It has caused my machine and LrC to run very slowly ever since I upgraded to 13.3.1 but they were apparently expecting issues and I'm told I'm not the only one who has them. It can take a long time (days in my case) for the sync to sort itself out but they assure me it will. Please don't ask me how, but my hope is that the sync architecture changes will fix the problems we've been experiencing on this thread. You never know!!

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Cicuryn21521958

Known Participant

Turned out you were very optimistic. Issue persists to date. I get it with multiple pictures, so the tiny adjustement workaround is not an option.

fliplip1

Inspiring

Same here.
i can't believe this is still happening and Adobe aren't fixing it.
Adobe, how about a reduction in cost as we have a reduction in service. I give you money for a service you advertise and you don't supply that service.

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umlautnord

Inspiring

I think some folks allude to masking, but, the first thing to try is definitely @Jim Wilde 's suggestion of making small adjustments to force a sync.

However, I was having a lot of trouble with this that persisted for some images, and narrowed it down to images with AI-based masking and/or AI-based healing created prior to being synced to the latest version of LrC. They'd get stuck showing as syncing masking metadata in the LrC sync status, and show the "waiting for settings" error in LrM. That'd occur even if I never touched the image in LrC. I.e., situations where the image started in LrM, the mask was created in LrM, and the image synced into LrC. (LrC then seems to do some sync back up into the cloud as part of that process, which is what results in the problem.)

If the mask/healing was removed entirely, it seemed to work fine—fully sync, no LrM "waiting for settings" issues. If I created a mask anew after everything was synced with the latest version of LrC, it'd sync without issue. Note, the mask could not simply be removed via LrC history, that version synced successfully, and the mask reapplied via history—it had to be a truly fresh mask/heal.

I'd check out if this is the issue on a couple of problem images. If it is the problem, it's obviously a giant pain to correct manually if you've got a ton of images with this issue. (You can at least ID them via smart collections in LrC.)

I was able to fix this in bulk because I had exported a backup of all originals with settings from LrM before starting a big sync down into a fresh LrC catalog—migrating from LrM only to a mixed LrC+LrM situation. Once the sync had completed except for these problem images, I removed/deleted them all from LrC + LrM, and reimported from the backups into LrM. That seemed to fix the issue for whatever reason. That backup was specific to my situation, though.

The parallel I can think of for folks starting primarily from LrC: It might be worth trying exporting as originals from LrC, deleting the image from the LrC catalog, and then adding the exported one? It should keep its develop settings, including the masks, but may force LrC to reevaluate the masks in a way that syncs properly. I don't know if that will work, but that's where I'd start. You lose your collection organization, and may lose other metadata—I don't know. If that doesn't work, perhaps try exporting the latest version from LrC and importing via a cloud app (e.g. LrD, LrW, or LrM).

But, basically, my ultimate conclusion was that previously created AI masks and AI healing were the issue—those images wouldn't fully sync out of LrC into the cloud, resulting in "waiting for settings" problems in LrM. Exact fixes may vary on your specific situation, but I hope this is helpful to some in ID'ing/fixing their issue, at least!

nicklat14

Participant

I can confirm this is the issue I'm facing here; I've spent hours trying to deduce the culprit, and this is definitely it. Adobe please correct this, it's a huge workflow killer. Thanks Umlautnord.

freddyl43392669

Participant

Got the same problem

Mathias72

Participating Frequently

The solution for me is, that i select all photos in the grid and make a little change over "adhoc" for all pictures (adjustment clear +1). After this change it beginns to sync and wait til the end to switch back the last adhoc-change. It beginns to sync all pictures again, thats all. The problem is the amount of your pictures,many pictures need's a long time to sync, but

it is important that a small change is made to the images. I had no further problems with newly imported images

It's best to just do it overnight.

Mathias72

Participating Frequently

I have the same problem, making small edits is definitiv not an option, there are too many photos to do that. It's 2024 and Adobe still hasn't fixed the problem.

Jrcevo

Participant

Me too. This is crazy. Come on Adobe........

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Pmatt F

Participating Frequently

It is crazy that this is still happening. A solution might be to find a Develop setting that you never use, change it by the smallest possible amount on one photo, copy that setting, then go to "All synced photos" and select all, then paste that setting. Then after the change is synced, change back. Rinse and repeat if it happens again.

I haven't tried this yet myself though. The one thing to watch out for is that if you select a newer setting (like Texture) and paste onto an old photo developed with a Process Version that doesn't know about that setting, it will bump the process version up (I believe). Which you may or may not want.

drewb44814701

Participating Frequently

This is absolutely appalling. I have all the problems mentioned here. mac studio m2 chip, newest version of LR, LRC etc. They want us to move into their pay for space LR in the cloud but they don't have the product to make it work. Steve Jobs always said Adobe made software. Now maybe I understand what he meant. (Just got dinged for the word).

[Abuse removed by moderator]

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josephoto

Participant

I've just spent for the third time in a week over an hour and a half on the phone with Adobe. My call was just disconnect after 1hr 32min. The third person at Adobe that I talk to about this problem and according to him they are not aware of this.
he fixed one photo that was stuck waiting for settings and everything appeared to be fine but I asked him to stay on because like last time the issues persisted after an agent "fixed" the issue. Thankfully he stayed on and long behold.. several other photos started showing the same message. Photos with no edits. Just raw files sitting in Lightroom. When he noticed the issues persisted the line disconnected which makes me think if he really just hung up on me. I requested a call back from him with another agent and they said he would reach out in the next two hours. -.-

I have lost days of work and I'm at the verge of losing a client. 3 times now that I've had to start from scratch.
ADOBE GIVE US SOME ANSWERS. FIX YOUR ISSUES! We are paying customers and you are leaving us all in the dark. Losing money and messing with our livelihood.

THIS IS NOT OKAY!

fliplip1

Inspiring

I'm getting this using LR on my iPad and iPhone. Apparently both are up to date and yet the phone is missing the data that the iPad has.
So what's the point of being mobile if you can't continue editing when mobile?. It's all very well moving a slider on another device, but if you dont have that device with you then you cant use LR on the go.

Obviously it's our money Adobe want and not our satisfaction.

D

Dan NV

Inspiring

Now I'm getting this message too. All the files are jpgs with no developsettings applied. All just exports from raw and tiff files after running topaz sharpening. Doesn't seem like there is a reasonable fix at this time.

jonathanp41403920

Inspiring

I'm getting the same problem ("Waiting for settings") a year later so presume Adobe haven't fixed it. I raised a bug report but they haven't responded. Making small edits on the non-Classic versions isn't an option as there are too many photos to do that

jonathanp41403920

Inspiring

In case anyone is interested, I think I solved both problems (i.e. edits made in LR Classic not appearing in LR mobile for synched photos + the dreaded 'Waiting for settings' message in the mobile app versions) - for me anyway. I hope it helps someone else..........

I clicked on a button that I've never used before - the 'Synch settings' button next to the 'Auto Synch' button at the bottom right corner of the Library view in LR Classic. I've not used this button before in several years of using LR Classic, in fact I think it was previously greyed out (& is again now after my "fix). Selecting 'Synch settings' showed me all the attributes that are synched but I noticed that for my synched collection (the only one where the 'Waiting for settings' and missing edits problems were exhibited), the masking option wasn't ticked; everything else was.

So, I ticked that Masking option and initiated a manual synch and hey presto, all my edits from LR Classic appeared in LR mobile and the 'Waiting for Settings' message in LR mobile disappeared! On the downside, the photos in both LR Classic and LR mobile (for this collection only) all then had their exposure changed. On looking at the develop history, every photo had a 'Paste settings' step added after the very last action I'd taken (which is always 'Export' in my case). I had to go through 200+ photos and revert the last action to the Export step (ie the penultimate step shown in the develop history). Strangely, even when coming out of Develop mode into Library mode, or exiting LR Classic altogether and re-starting it, the rogue, new 'Paste settings' step is still shown in the history panel as the last action but as the penultimate step (Export) was still highlighted, the Paste settings step wasn't applied. Usually the process I followed would have removed that 'Paste settings' step from the history.

So, to the cause........

Honestly I don't know but I do know these things for sure:

I didn't change the sync settings options to stop synching masking. I've never used the ''Synch settings' button before and would never have a reason to stop synching masking.
I didn't add a paste settings step to the 200+ photos after I exported them. In my workflow, export is always the very last thing I do. I guess it must have been done to the whole collection in one go but I wouldn't even know how to do that.
At some point between when I imported the photos into LR Classic and the error happening, there was an upgrade to LR Classic and a requirement to create a new catalog. I'm suspicious that this was the cause of the problems but can't be sure. However, I can think of no other possibilities (although this wouldn't explain the similar problems others have described in the past).
I'm on the very latest versions of MacOs, iOs, LR Classic etc.

Hope this helps others and also that the problems don't re-occur.

(N.b I was disappointed that Adobe didn't try to help me fix this)

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Pmatt F

Participating Frequently

The Auto Sync and Sync Settings button become active when you select more than one image. These have been there forever, and are for syncing between images locally, not for syncing with the cloud.

That being said, as other people have stated, making any edit change to an image seems to "unstick" it, and get it synced to the cloud. So if you use these buttons, and change the edit settings of the photos, it will fix the problem, for those particular images, at that particular edit state.

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