Participant

Question

Re: Lightroom mobile/ premium not working

Forum|Forum|8 years ago
January 27, 2018
30 replies
11317 views

I have the same problem. Also tried logging in and out

Mobile

This topic has been closed for replies.

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T

tossk81779018

Participant

I have the same problem. I just paid for this month but I cannot use premium functions. Please help. I’m very hurry to use it. I have to send my photo to my client as soon as possible.

greule

Inspiring

Hi Toss. It looks like that you are using a wrong Adobe-id. Please try with the once you use for this forum which has the correct subscription applied. - Guido/ lr Mobile QE

D

demij41712050

Participant

I have also this problem!

I can`t ad my Ideal bank in the app. So I can`t pay the premium version of Lightroom CC Mobile....

Please help!

Greetz,

Demi

C

Charlie.D

Inspiring

Hi Demi

I will send you a private message offline to discuss account details. If you do not see email from me, please check your mail spam filter.

zharfan1312

Participant

Hi Charlie,

I am having the same problem. Upgraded to premium but the premium features didn’t appear. I thought maybe because my adobe id (this ID that i used for this comment) was different from my apple id. So I registered a new Adobe ID using the same email like my Apple ID. Then I clicked the restore purchase but got the Duplicate purchase ”This subscription has already bern purchased from the App Store with a different Adobe ID” warning. I relogin with this ID and restore purchase again but the same Duplicate purchase warning appeared.

Please help me!

Thanks,

Zharfan

Q

quenting52265604

Participant

Hi,

i seem to have a similar problem.

unable to restore purchases, it is now on trial version with 15 days left.

i disconnect from iCloud / LR cc and still unable to restore purchases. I also use it on android but I can find a way to buy the service again on there.

[Moderator Note: Personal Information Removed]

thanks for the help.

Q

C

Charlie.D

Inspiring

Hi Quentin

I'm going to send you a direct email with some advice and questions which relate to personal info you should not share on the public forums here. Please look for a separate email from me.

Thanks,

Charlie

carlie95

Participant

I just purchased the upgarded version on my IPhone XS and it’s not letting me use any of the upgrades. My payment has already came out . I have logged in out ,logged in and out on apple and I have deleted the app as well as turn my phone on and off but nothing works . Kinda annoying that I paid for something what doesn’t work ... please help

greule

Inspiring

Hi Mike, Karl and Charlie. I've just send you some instructions via a private message. Just reply to these so that I can help you directly. - Guido/ Lr Mobile QE

sukmab7

Participant

Hello there. I’m having the exact same problem also

greule

Inspiring

Hi Sukma. Could you try a "Restore Purchases" via the Lr Mobile settings/ account-Section

If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials. Hope this helps. - Guido/ Lr Mobile QE

S

svetawolfe1227

Participant

Please help. I did as instructed and still nothing.

G

gregc28274043

Participant

Having the exact same problem, none of the above solutions worked

greule

Inspiring

Hi Greg. I've just send you a private message. It looks like that you are signed-in with the wrong adobe-id. Please try the one I've send to you. - Guido/ Lr Mobile QE

J

Jules25

Participant

I'm using mu s7 edge mobile on light room but it always says something went wrong when signing in after updating to v 5.2.2

L

laurenceg83847414

Participant

Hi, I am also having this issue. It says I have been subscribed and I have the receipt for my subscription payment but I can't access premium tools. Can you help pls?

greule

Inspiring

I've just send you a private message. - Guido/ Lr Mobile QE

N

Nomang15

Participant

I’m having the same issues, please help

G

Gerrruuuld

Participant

Hi, I'm having the same issue on my iPhone X running iOS 11.3.

I tried reinstalling, sign out/in and restoring purchases but it give me an error that says "Unable to complete purchase".

I already received an email from Apple that my purchase for the subscription was successful.

EDIT: I also tried signing out and in to Apple App Store but the error still appears when restoring purchase

T

teranimaniac

Participant

My Lightroom is doing the same saying I have a duplicate account With a different adobe ID. Also when I try to purchase it says it’s having trouble purchasing.

(Edited By Moderator to Remove Email Address)

greule

Inspiring

Hi Josua. I've just send you a privat message how to solve your issue. Let me know if that works for your. - Guido/ Lr Mobile QE

R

Rhiannan87

Participating Frequently

Hi, I also seem to be experiencing the same issue. Upgraded to premium but saying purchase not complete and can’t restore purchases. Please advise? Thanks

R

Rhiannan87

Participating Frequently

Hello, Can you please let me know the device details and the order number (if generated)?

Hi, I’m using my iPhone purchased through the App Store. I didn’t receive a order number as at the time of purchase I was logged into Lightroom CC via Facebook? I’ve since created a seperate sign to link to my regular email.

Is there anything else I can send you?

Thanks,

Rhiannan

Sent from my iPhone

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