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-TommyK-
Participating Frequently
August 8, 2023
Question

Recommended presets don't work in Lightroom (Cloud-based)

  • August 8, 2023
  • 3 replies
  • 1335 views

Hi,

 

Trying to use recommended presets but it ends to "Something went wrong". Premium & Yours presets work fine. This issue started couple of weeks ago. Im running Lightroom on Windows 11 Pro

 

Edition Windows 11 Pro
Version 22H2
Installed on ‎23/‎02/‎2023
OS build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0

 

I have already re-installed Lightroom, but this didn't help.

 

Any ideas?

 

-TommyK-

    3 replies

    R
    Richard Jezek
    Participant
    October 15, 2024

    Has anyone sorted? I started to have same issue few days ago.

    Working before perfectly. Windows 10 and Lightroom (Cloud version). I tried to reset preferences and uncheck that box in Internet options. Did not help.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      August 8, 2023

      I am not seeing any issues here using Win 10 or Win 11. Do you have any unusual firewall setups?  Does the image analyze (animation) or fail before that point?

      Rikk Flohr: Adobe Photography Org
      -
      -TommyK-Author
      Participating Frequently
      August 8, 2023

      Just thinking can it be some Windows security update that has caused this issue? Some parameter in Defender that need to be changed?

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      August 8, 2023

      It is possible. I wouldn't be able to advise on Win Security settings, however.

      I don't find any other reports and it is working here on my end. This leads me to believe there is something else at play here. 

      Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      August 8, 2023

      A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

      Reset Procedure:

      1. Close Lightroom.

      2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

      3. Overwrite the Preferences when prompted by the dialog.

      4. Close Lightroom.

      5. Restart Lightroom.

      Does the behavior continue after resetting the preferences?

      Rikk Flohr: Adobe Photography Org
      -
      -TommyK-Author
      Participating Frequently
      August 8, 2023

      Hi Rikk,

       

      Thanks for quick reply! Unfortenatley your fix didn't help and still getting "Something went wron" message.

       

      If aby help, look at my Lightroom details below:

       

      Lightroom version: 6.4 x64 [ 20230601-0912-70a59ed ] (Jun 1 2023)
      NGL Version: 1.33.0.12
      WF Version: 5.4 6f5ff00
      VF Version: 1.0.135.5
      HIL Version: 40405
      CAI Version: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

      Operating system: Windows 11
      OS Version: Windows 11 Pro (2009)
      Application architecture: x64
      System architecture: x64
      Computer model: HP HP EliteBook 845 G7 Notebook PC / AMD Ryzen 3 PRO 4450U with Radeon Graphics
      Logical processor count: 8
      Processor speed: 2,4 GHz
      Built-in memory: 32081,5 MB
      Real memory available to Lightroom: 32081,5 MB
      Real memory used by Lightroom: 2226,8 MB (6,9%)
      Virtual memory used by Lightroom: 2564,5 MB
      Memory cache size: 4550,0 MB

      Internal Camera Raw version: 15.4 [ 1508 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 702MB / 16040MB (4%)
      Camera Raw real memory: 672MB / 32081MB (2%)

      Display: 2560x1440
      System DPI setting: 144 DPI (high DPI mode)
      Desktop composition enabled: Yes
      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

      Graphics Processor Info: DirectX: AMD Radeon(TM) Graphics (31.0.12016.3004)
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
      OS Media Capability: true

      Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
      Settings Folder: C:\Users\Käyttäjä\AppData\Roaming\Adobe\Lightroom CC
      Library Folder: C:\Users\Käyttäjä\AppData\Local\Adobe\Lightroom CC\Data

       

      Best Regards,

       

      -TommyK-

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