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S
SanAcosta
Participant
May 25, 2023
Question

Recuperar cache perdido al borrar App iPad sin querer

  • May 25, 2023
  • 1 reply
  • 256 views

Hola, escribo porque he borrado la App debido a que las previsualizaciones desde hace varios días se me veían pixeladas al cargar imágenes desde un dispositivo externo. Cerré sesión y abrí para asegurarme que no perdía imágenes y presets que tenía, entonces decidí borrar, pero al hacerlo he perdido todo: tanto presets como imágenes que estarían en el caché de la App de Lightroom mobile pero que no estaban en la nube. Necesito recuperar ese caché de alguna forma, ya sea llevando el iPad a un estado anterior o que el propio adobe tenga para volver a un estado anterior de la App.. ese caché debe estar en algún lado. Por favor, alguna solución?

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1 reply

C
Charlie.D
Inspiring
May 26, 2023

Hello @SanAcosta 

Regarding the blurry thumbs, that problem will be fixed with our next app update.

I see you have an active Lightroom Mobile Premium plan.  Thank you for being a subscriber!

I see you did recently sign into more than one Lightroom account.  Please sign into your usual subscribed account, and you will see all images and presets you previously synced to the cloud.

 

If you are saying you had new images and presets in Lightroom Mobile that were not yet synced to the cloud, the only options are to:
* re-import the images, and re-import or recreate the presets.  Or, 

* restore a device backup from a time where Lightroom had the images and presets in the app cache, waiting to sync to Lightroom cloud storage.  

 

The Lightroom app cache exists only on the device, and when the app is deleted the cache is also removed.  There is nothing we can do from our side to restore this for you. 

 

I hope one of the two options above helps you!

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