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danikas91015942
Participant
February 9, 2022
Question

Recurrent failure to delete photos from Lightroom

  • February 9, 2022
  • 3 replies
  • 3991 views

I'm using Lightroom 5.2 on Windows laptop, fully updated. 

 

I'm currently being frustrated by a recurrent issue where after deleting several files, Lightroom will stop sending files to the deleted trash can when I delete them and instead will 'grey out' the file in the folder and let it sit there indefinitely. If you try to right click and re select delete the option is no longer there. I've tried shutting the program and restarting it and mostly that works but I'm getting tired of doing that as a solution!

 

My cloud storage is full, my local storage is filling and I'm trying to clear out after a week away on holidays taking tons of photos but I'm handicapped. 

 

The same thing is happening with the deleted folder. When the files stop being deleted, I stop being able to empty the trash can and clear my storage. Restarting generally solved this but again, tiresome. 

 

Help please! I can't find any suitable answers in the forum. Thanks in advance. 

    3 replies

    Ervins G.
    Ervins G.
    Known Participant
    August 9, 2023

    I'm running into the same issue. Constantly. The latest version of  Lightroom, Windows 11. Often the problem solves after I restart the APP. However, when I do that, all 'greyed out' images are back online; and any changes applied - are undone. Not to lose too much of my work, I need to relaunch the APP every 5-to-20 minutes.

      A
      Adam J33716292hj4n
      Participant
      November 19, 2023

      Exact same issue - very annoying. Makes LR so slow and frustrating to use.

      System information posted for reference (though it doesn't appear to have helped anyone else)

       

      Lightroom version: 6.5 MAS arm64 [ 20230808-2320-ddaacdd ] (Aug 8 2023)
      NGL Version: 1.33.0.12
      WF Version: 5.5 1def343
      VF Version: 1.0.135.5
      HIL Version: 40405
      CAI Version: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

      Operating system: macOS
      OS Version: macOS 13.4 (22F66)
      Application architecture: arm64
      Computer model: Mac14,5 / Apple M2 Max
      Logical processor count: 12
      Built-in memory: 32,768.0 MB
      Real memory available to Lightroom: 32,768.0 MB
      Real memory used by Lightroom: 13,375.0 MB (40.8%)
      Peak memory used by Lightroom: 18,707.0 MB
      Memory cache size: 1,449.7 MB

      Internal Camera Raw version: 15.5 [ 1595 ]
      Maximum thread count used by Camera Raw: 7
      Camera Raw SIMD optimization: Neon
      Camera Raw virtual memory: 114MB / 16383MB (0%)

      Display: 3024x1964

      Graphics Processor Info: Metal: Apple M2 Max
      Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
      OS Media Capability: true

       

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        ascensionist_media
        Participant
        March 21, 2022

        I am dealing with this same issue!

         

        If we could have this issue fixed, or at the very least explained, that'd be great.

          N
          Nicolas23534856cy0y
          Participant
          March 10, 2022

          Quite self-explanatory, no matter what I do, I cannot delete any photos and the photos that are in my deleted section won't disappear even if I tell them to be permanently deleted. Whenever I restart the app they go back to being reinstated as a normal file being obviously not deleted though still being in my deleted folder. When I delete a new photo is simply grayed out and not to move to the deleted section and similarly, when the

           app is restarted it is as if they weren't deleted at all. Though, I feel I should point out that any edits made to photos are saved. I have a feeling and has something to do with Adobe trying to sync my files to the internet though putting this on pause or turning off doesn't seem to fix the problem. I've already reset my preferences and messed around with the few settings I saw but couldn't come to a solution.

           

          Thanks in advance for your help,

          -Nicolas M.

            JohanElzenga
            Community Expert
            JohanElzengaCommunity Expert
            Community Expert
            March 11, 2022

            Actually, it is not so self-explanatory because we do not even know which version of Lightroom you use. You posted this originally in Lightroom ecosystem: bugs, but I moved it to discussions for now. Please confirm the version you use.

             

            -- Johan W. Elzenga
            GoldingD
            GoldingD
            Legend
            February 9, 2022

            Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

            D
            danikas91015942Author
            Participant
            February 9, 2022
            Hi,

            Thanks for your response!

            I'll paste the whole system info as my quick eye scan can't seem to find
            the plug-in section, sorry.

            Lightroom version: 5.2 x64 [ 20220128-1049-86119e0 ] (Jan 28 2022)
            NGL Version: 1.28.0.8
            WF Version: 4.2 1412aed
            VF Version: 0.1.36.2
            HIL Version: 40405
            Operating system: Windows 10
            OS Version: Windows 10 Home (2009)
            Application architecture: x64
            System architecture: x64
            Computer model: LENOVO 81VW / Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
            Logical processor count: 8
            Processor speed: 1.1 GHz
            Built-in memory: 7967.9 MB
            Real memory available to Lightroom: 7967.9 MB
            Real memory used by Lightroom: 1952.6 MB (24.5%)
            Virtual memory used by Lightroom: 2253.7 MB
            Memory cache size: 1732.8 MB
            Internal Camera Raw version: 14.2 [ 1028 ]
            Maximum thread count used by Camera Raw: 5
            Camera Raw SIMD optimization: SSE2,AVX,AVX2
            Camera Raw virtual memory: 798MB / 3983MB (20%)
            Camera Raw real memory: 799MB / 7967MB (10%)
            System DPI setting: 96 DPI
            Desktop composition enabled: Yes
            Displays: 1) 1920x1080
            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
            External touch: No, External pen: No, Keyboard: No

            Graphics Processor Info: DirectX: Intel(R) UHD Graphics (27.20.100.8783)
            Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init:
            I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, al: No, dl: No
            OS Media Capability: true

            Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
            Settings Folder: C:\Users\danny\AppData\Roaming\Adobe\Lightroom CC
            Library Folder: C:\Users\danny\AppData\Local\Adobe\Lightroom CC\Data

            Thanks again!
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