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danikas91015942
Participant
February 9, 2022
Question

Recurrent failure to delete photos from Lightroom

  • February 9, 2022
  • 3 replies
  • 3992 views

I'm using Lightroom 5.2 on Windows laptop, fully updated. 

 

I'm currently being frustrated by a recurrent issue where after deleting several files, Lightroom will stop sending files to the deleted trash can when I delete them and instead will 'grey out' the file in the folder and let it sit there indefinitely. If you try to right click and re select delete the option is no longer there. I've tried shutting the program and restarting it and mostly that works but I'm getting tired of doing that as a solution!

 

My cloud storage is full, my local storage is filling and I'm trying to clear out after a week away on holidays taking tons of photos but I'm handicapped. 

 

The same thing is happening with the deleted folder. When the files stop being deleted, I stop being able to empty the trash can and clear my storage. Restarting generally solved this but again, tiresome. 

 

Help please! I can't find any suitable answers in the forum. Thanks in advance. 

    3 replies

    Ervins G.
    Ervins G.
    Known Participant
    August 9, 2023

    I'm running into the same issue. Constantly. The latest version of  Lightroom, Windows 11. Often the problem solves after I restart the APP. However, when I do that, all 'greyed out' images are back online; and any changes applied - are undone. Not to lose too much of my work, I need to relaunch the APP every 5-to-20 minutes.

      M
      MS1950
      Participating Frequently
      April 1, 2024

      Why won't Adobe address this obvious bug? It's not just an occasional problem for a very few people. We PAY for a system that works. FIX IT.

        D
        DFord068
        Participating Frequently
        March 24, 2025
        quote

        This issue is still happening on version 14.2.  I can use LrC for an hour or so before it starts being slow at moving files, deleting files, renaming them and scrolling really slow, I'm running an i9 49000K + 4080 Super with 64GB of RAM.  The library files are on an NVMe drive.  The performance is abysmal, it seems to get worse with every update.  At least I got a promotion and only pay half the full monthly fee for a year.


        By @DFord068

        This appears to be an mildly irritating trend as of late, members adding into ancient postings that have little or nothing to do with their problem. In this case a 3 year old post concerning failure to delete. But new reply mostly about performance.

         

        Please please post your own discussion. When you do, include your above issues, and include the system info found in LrC /Help/System Info/, and a screenshot of LrC /Preferences/Performance/

         

         


        Is it as irritating as the problems caused by LrC and all the bugs it seems
        to have these days. Or the fact that some people can't seem to read
        properly. I have exactly the same issues when deleting images as all the
        folk who posted, with the most recent one being last October. The
        performance specs were to show it isn't due to an old, slow system.

        I'm fed up with posting my own discussion and being told by moderators to
        add it to an existing one despite that being old, or it's in the wrong
        place. This forum is really less than helpful of late.
        A
        ascensionist_media
        Participant
        March 21, 2022

        I am dealing with this same issue!

         

        If we could have this issue fixed, or at the very least explained, that'd be great.

          E
          Erica23344532taqe
          Participant
          February 26, 2022

          I can not get photos to delete! The most it will do is move images to the "deleted" folder, but is not fully deleting them even after I select "perminately delete". Images will go dark and I am unable to select them,.... but they will NOT delete. I'm on wifi. I've even tried to delete without wifi... I've tried redownloading the app on my desktop and it still will not work. So frustrating, and is slowing my work flow. 

          I am using a Mac- lightroom verison 5.2

            Victoria Bampton LR Queen
            Community Expert
            Victoria Bampton LR QueenCommunity Expert
            Community Expert
            February 28, 2022

            Is Lightroom busy syncing perhaps? Or it doesn't have internet access?

            Victoria - The Lightroom Queen
            GoldingD
            GoldingD
            Legend
            February 9, 2022

            Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

            D
            danikas91015942Author
            Participant
            February 9, 2022
            Hi,

            Thanks for your response!

            I'll paste the whole system info as my quick eye scan can't seem to find
            the plug-in section, sorry.

            Lightroom version: 5.2 x64 [ 20220128-1049-86119e0 ] (Jan 28 2022)
            NGL Version: 1.28.0.8
            WF Version: 4.2 1412aed
            VF Version: 0.1.36.2
            HIL Version: 40405
            Operating system: Windows 10
            OS Version: Windows 10 Home (2009)
            Application architecture: x64
            System architecture: x64
            Computer model: LENOVO 81VW / Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
            Logical processor count: 8
            Processor speed: 1.1 GHz
            Built-in memory: 7967.9 MB
            Real memory available to Lightroom: 7967.9 MB
            Real memory used by Lightroom: 1952.6 MB (24.5%)
            Virtual memory used by Lightroom: 2253.7 MB
            Memory cache size: 1732.8 MB
            Internal Camera Raw version: 14.2 [ 1028 ]
            Maximum thread count used by Camera Raw: 5
            Camera Raw SIMD optimization: SSE2,AVX,AVX2
            Camera Raw virtual memory: 798MB / 3983MB (20%)
            Camera Raw real memory: 799MB / 7967MB (10%)
            System DPI setting: 96 DPI
            Desktop composition enabled: Yes
            Displays: 1) 1920x1080
            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
            External touch: No, External pen: No, Keyboard: No

            Graphics Processor Info: DirectX: Intel(R) UHD Graphics (27.20.100.8783)
            Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init:
            I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, al: No, dl: No
            OS Media Capability: true

            Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
            Settings Folder: C:\Users\danny\AppData\Roaming\Adobe\Lightroom CC
            Library Folder: C:\Users\danny\AppData\Local\Adobe\Lightroom CC\Data

            Thanks again!
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