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Justin2609
Participant
January 12, 2024
Question

Refund my Lightroom subscription

  • January 12, 2024
  • 2 replies
  • 1624 views

Hey! 
I mistakenly bought the wrong subscription. My intention was to buy the 1 month to test out the app.

Instead I accidentally bought 1 year... Hope you can help me. 

have a good day

    2 replies

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 12, 2024

    There is no one month subscription. A subscription is always for one year, but you can pay in monthly instalments. So unless you did this very recently, I'm afraid you will not be able to cancel the subscription. You can change it for another one year subscription however.

     

    -- Johan W. Elzenga
    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    January 12, 2024

    We are just other users of Adobe apps in this forum and cannot help with accounts. Only a chat with Adobe support might get you a refund (less than 14days?).

    All Plan subscriptions from Adobe are 'One Year' contracts (paid monthly or yearly). There are no 'one month' subscriptions.

    CANCEL CC MEMBERSHIP

    Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
    be patient, it can take quite a while to reach a human

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
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