Renovei a assinatura

[Eduarda Nardelli]

Renovei a assinatura e não consigo usar, só da assinatura expirada.

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out.

How have you renewed the subscription? Did you get any confirmation messages? 

Have you tried signing out and signing back in? Can you DM us your Adobe ID?

We're here to help, just need some info.

Regards,

Ranjisha

[Eduarda Nardelli]

Boa noite, eu já fiz todas as etapas e o problema continua. 

Como faço para mandar meu ID ???

[Ranjisha Sengupta]

Sorry to hear that. Send us your ID as a personal message.

[Eduarda Nardelli]

Ook, mandei.