Samsung Galaxy S23 plus, lightroom crashes

[Sharon eco]

Samsung Galaxy S23 plus 8GB Ram 256GB storage. When loading RAW image from gallery and editing in lightroom there are numerous crashes using all features eg crop, presets etc.

Also when saving an image, there is a buffering circle showing on the image, the image is sharp. When the circle stops buffering the saved image is blurred.

Attached photo of sharp image and final  blurred image.

Hope you can help.

Thanks.

 

[Sameer K]

Hey, @Sharon eco. Welcome to the Lightroom Community. I'll help you figure this out. What version of Android & Lightroom are you working on? Do you work with RAW or JPEG images?

Try keeping the device in Flight Mode & without internet when you launch Lightroom.

Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud. Once you're sure everything is backed up to the cloud, try reinstalling Lightroom & let me know how it goes.

Thanks!
Sameer K

[Sharon eco]

Hi Sameer, I'm using lightroom version 8.4.2 on Android 13. The same problem happens on my Samsung Galaxy S22 running Android 12 and Lightroom 8.4.2.

The camera is a Sony A7RV.

All photos are imported in RAW to lightroom, then saved as a jpeg.

Thanks.

[Sharon eco]

Hi Sameer, I'm using lightroom version 8.4.2 on Android 13. The same problem happens on my Samsung Galaxy S22 running Android 12 and Lightroom 8.4.2.

The camera is a Sony A7RV.

All photos are imported in RAW to lightroom, then saved as a jpeg.

Thanks.

By @Sharon eco

Hi Sameer, I have backed images up to the cloud, uninstalled lightroom, re installed lightroom turned on flight mode and photo opens sharp then goes blurred in lightroom.

[Sameer K]

There are occasional blurs when you apply edit for a tiny second that Lightroom takes to process the edit.
You can try this too:

• Select an image  > Click on the cloud icon > Download Original > test again.

If this does not help, please record your screen while you're editing & share the video with us so we can check if it is behaving abnormally. 

Thanks!

Sameer K

[Sharon eco]

Here is a screen recording of what is happening.

Opening a photo that I have done some adjustments on from RAW.
Photo is loading, then I press presets, Adaptive subject then lightroom crashes.
This is just one instance of what is happening.
Lightroom can crash when I select crop or make adjustments to light, colour etc.

[Sharon eco]

Uploaded another screen recording of processing RAW image, then lightroom crashed again.

[Sameer K]

Hey, @Sharon eco. Thanks for the details & the videos you've shared already.

Open Lightroom in Flight mode &, and please send me the Diagnostic logs.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Subject: Include your Adobe ID & device name here.

Thanks!
Sameer K