P: Samsung S23 Ultra doesn't synchronize library

Forum|Forum|3 years ago
February 28, 2023
4 replies
8520 views

I've Installed Adobe Lightroom from Play Store and from Galaxy Store and neither synchronize my library on my S23 Ultra device.

And then, when I re lauch the app, it only shows a black screen.

I've tried reinstalling, erasing caché, and It still doesn't working.

Any advice/solution?

Android

This topic has been closed for replies.

Correct answer Dack28626097wsvh

Not yet.

But Rikk is working on it 💪.

Hope he could resolve it.

@Rikk Flohr: Photography @ClapperDan I've solved the issue:

1.Delete caché and all app data

2.Uninstalling

3.Reboot device

4.Reinstall.

Thank you very much for your attendance, and support.

Regards.

R

Rinat31818037u77y

Participant

1. **Clear Cache:** Go to your device Samsung S23 Ultra settings, find the Lightroom app, and clear its cache. This might resolve synchronization and black screen issues.

2. **Update the App:** Make sure you have the latest version of Lightroom from either store. Updates often bring fixes for bugs and compatibility issues.

3. **Permissions:** Check if Lightroom has necessary permissions to access your photos and storage. Grant all required permissions in your device settings.

4. **Device Restart:** Restart your S23 Ultra to refresh system resources, which might help with the black screen issue.

5. **Contact Support:** If the problems persist, contact Adobe support for more specific troubleshooting steps or potential solutions for your device model.

J

Johan Kurniawan

Participant

Got the same issue with s23 ultra.

Thankyou for the fix.

Adobe cs doesnt help but blaming samsung.

C

ClapperDan

Participating Frequently

Hi so as the topic says, Lightroom for Samsung suddenly stopped working properly despite working fine just earlier the same day. I have a Samsung Galaxy S 23 Ultra,. Factory unlocked, and right now if I launch Lightroom, it will load my library. I can interact with the sidebar stuff just fine and even use the camera in app. However if I do anything related to a photo or video, even adding one to library, the app will immediately cancel my action and then load infinitely. If I try again, sometimes the app will crash, and a message will pop up, which I've attached to this post. I've cleared the cache and restarted, I've cleared data and restarted and I even uninstalled and reinstalled from both Galaxy Store and Play Store and nothing helps.

I made a bug report and emailed Adobe support but they told me to post here

Rikk Flohr_Photography

I've shared your post with the team and they've requested a diagnostic log.

Instructions

Android Log File

Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.

b)Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open up your email client after few moments and attach the logs.

Can you provide this?

Rikk Flohr: Adobe Photography Org