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Se cobró dos veces y sale caducado que no lo puedo usar

New Here ,
Feb 17, 2024 Feb 17, 2024

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Me salen dos facturas de este mes y que no puedo usarlo porque esta caducada

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correct answers 1 Correct answer

Adobe Employee , Feb 18, 2024 Feb 18, 2024

Hello @haddaa355175504vvi 

Lightroom for iOS only allows one subscription for each iTunes ID, so if you subscribed more than one Lightroom account you must have used more than one iTunes account.

 

This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field to re

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Adobe Employee ,
Feb 18, 2024 Feb 18, 2024

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Hello @haddaa355175504vvi 

Lightroom for iOS only allows one subscription for each iTunes ID, so if you subscribed more than one Lightroom account you must have used more than one iTunes account.

 

This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field to reach a live Support agent quickly.

 

If Adobe Support cannot help, it may be because Apple owns iOS app trials and transactions.  Apple Support is generally very understanding and helpful.  Just explain the difficulty or error during cancellation during your trial.  For more info, please see: https://support.apple.com/en-us/HT204084 

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