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Participant
February 17, 2024
Answered

Se cobró dos veces y sale caducado que no lo puedo usar

  • February 17, 2024
  • 1 reply
  • 170 views

Me salen dos facturas de este mes y que no puedo usarlo porque esta caducada

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Correct answer Charlie.D

Hello @haddaa355175504vvi 

Lightroom for iOS only allows one subscription for each iTunes ID, so if you subscribed more than one Lightroom account you must have used more than one iTunes account.

 

This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field to reach a live Support agent quickly.

 

If Adobe Support cannot help, it may be because Apple owns iOS app trials and transactions.  Apple Support is generally very understanding and helpful.  Just explain the difficulty or error during cancellation during your trial.  For more info, please see: https://support.apple.com/en-us/HT204084 

1 reply

Charlie.DCorrect answer
Inspiring
February 18, 2024

Hello @haddaa355175504vvi 

Lightroom for iOS only allows one subscription for each iTunes ID, so if you subscribed more than one Lightroom account you must have used more than one iTunes account.

 

This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field to reach a live Support agent quickly.

 

If Adobe Support cannot help, it may be because Apple owns iOS app trials and transactions.  Apple Support is generally very understanding and helpful.  Just explain the difficulty or error during cancellation during your trial.  For more info, please see: https://support.apple.com/en-us/HT204084