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Select subject / sky crashes

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Hi team!

I am using the latest version of lr mobile that is v8.0 . the select subject / sky used to work perfectly on my device but from november 5th whenever i try to select subject or sky the progress meter first reaches to refining results nd then it shows a " something went wrong error" . it has been happening ever since, i tried reinstalling switchon switchoff and all possible methods , im using it currently on a samsung tab s6 lite but the issue remains on my android phone redmi note 8 pro as well. please help , a lot of my workflow revolves around masking as i have no pc. please help

Android

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timm80124458Correct answer

Participant

Solved. I too had this exact issue. I cured it yesterday. Opened an image on desktop, added a subject mask. Next opened the same synced image on mobile, copied the edit settings and pasted to another image.

The AI downloaded, skipping the box that had been hanging up. Now select subject and sky work perfectly in mobile. ✌️✌️

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Chand king

Participant

My select to sky and subject tools not working, please lr team fix thi problem.

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T

timm80124458Correct answer

Participant

Solved. I too had this exact issue. I cured it yesterday. Opened an image on desktop, added a subject mask. Next opened the same synced image on mobile, copied the edit settings and pasted to another image.

The AI downloaded, skipping the box that had been hanging up. Now select subject and sky work perfectly in mobile. ✌️✌️

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cmgap

Community Expert

Thanks for updating your post and glad to hear that you worked out the issue. Hope it helps others that encounter the same issue.

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timm80124458

Participant

Hope someone has a fix. Same issue. Iphine 14

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cmgap

Community Expert

Have you completely power cycled the device?

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Sheikh26995145851jAuthor

Participant

Yes i have but i keep facing the issue .. thankyou for your reply

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Sheikh26976655calb

Participant

Hoping that someone here that has a Samsung will chime in with some troubleshooting. In the meanwhile - is it only the select subject/sky that crashes? Wondering if other masking tools are working?

Everything else works fine... Same issue happens on my redmi device with 6gb ram . When i press on select subject it starts loading.. halfway through it shows " something went wrong"

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