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Select subject / sky crashes

New Here ,
Nov 06, 2022 Nov 06, 2022

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Hi team! 

I am using the latest version of lr mobile that is v8.0 . the select subject / sky used to work perfectly on my device but from november 5th whenever i try to select subject or sky the progress meter first reaches to refining results nd then it shows a " something went wrong error" . it has been happening ever since, i tried reinstalling switchon switchoff and all possible methods , im using it currently on a samsung tab s6 lite but the issue remains on my android phone redmi note 8 pro as well. please help , a lot of my workflow revolves around masking as i have no pc. please help

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Have you completely power cycled the device?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Yes i have but i keep facing the issue .. thankyou for your reply

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Hoping that someone here that has a Samsung will chime in with some troubleshooting. In the meanwhile - is it only the select subject/sky that crashes? Wondering if other masking tools are working?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Everything else works fine... Same issue happens on my redmi device with 6gb ram . When i press on select subject it starts loading.. halfway through it shows " something went wrong"

 

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