Select subject / sky crashes

[Sheikh26995145851j]

Hi team! 

I am using the latest version of lr mobile that is v8.0 . the select subject / sky used to work perfectly on my device but from november 5th whenever i try to select subject or sky the progress meter first reaches to refining results nd then it shows a " something went wrong error" . it has been happening ever since, i tried reinstalling switchon switchoff and all possible methods , im using it currently on a samsung tab s6 lite but the issue remains on my android phone redmi note 8 pro as well. please help , a lot of my workflow revolves around masking as i have no pc. please help

[cmgap]

Have you completely power cycled the device?

[Sheikh26995145851j]

Yes i have but i keep facing the issue .. thankyou for your reply

[cmgap]

Hoping that someone here that has a Samsung will chime in with some troubleshooting. In the meanwhile - is it only the select subject/sky that crashes? Wondering if other masking tools are working?

[Sheikh26976655calb]

Everything else works fine... Same issue happens on my redmi device with 6gb ram . When i press on select subject it starts loading.. halfway through it shows " something went wrong"

[Zillur Rahaman Juwel]

Redmi phone device.

[timm80124458]

Hope someone has a fix.  Same issue.  Iphine 14

[timm80124458 · Accepted solution]

Solved.    I too had this exact issue.    I cured it yesterday.     Opened an image on desktop, added a subject mask.     Next opened the same synced image on mobile, copied the edit settings and pasted to another image.    

The AI downloaded, skipping the box that had been hanging  up.   Now select subject and sky work perfectly in mobile.   ✌️✌️

[cmgap]

Thanks for updating your post and glad to hear that you worked out the issue. Hope it helps others that encounter the same issue.

[Chand king]

My select to sky and subject tools not working, please lr team fix thi problem.