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J
judy8961
Participant
February 15, 2020
Question

server error 13 lightroom

  • February 15, 2020
  • 3 replies
  • 1826 views

I just installed my lightroom app on my macbook air. and I keep having issues opening the app with error sign saying- server error 13.

I tried to de install and reinstall but that did not help..

Does anyone know solutions?

Please let me know.

This topic has been closed for replies.

3 replies

99jon
99jon
Legend
February 18, 2020

Do you have your own subscription or are you using college software? If the latter you may need to speak to your college administrator. 

J
judy8961Author
Participant
February 26, 2020
I am using college software. Then, I will find out a way to speak to the
administrator.
Thank you!
99jon
99jon
Legend
February 18, 2020

Can you launch creative cloud desktop and use the open button – see image below. Otherwise click your avatar (top-right) and choose sign-out. Restart your computer and sign-in again to creative cloud. Let us know if that makes a difference.

J
judy8961Author
Participant
February 18, 2020

It did not work.

Do you think is it because I am using student ID???

 

Thank you again

99jon
99jon
Legend
February 16, 2020

It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
• Lightroom v3.2; Lightroom Classic v9.2, Lightroom Mobile iOS v5.2, Lightroom Mobile Android v5.2
You can find this from your application menu:
Help >> System Info

J
judy8961Author
Participant
February 18, 2020

Hello 99jon!

Thank you for your reply.

I have  Mac OS Catalina 10.15.

And I think I have Adobe Lightroom 3.2 (Macintosh), version 12.2x385 (?)

I am not sure if I answered correctly but please let me know if I am wrong!

Thank you again!! and plus, it still does not let me open :(((((

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