share menu item non-responsive (again)

[pcd.bigfoot]

lightroom v10.5, updated 8 August

android v15 on Galaxy s24+

When I select multiple photos and then try to share, the menu does not respond at all. 

I expect to get a screen allowing me to select where I'd like to share the photos.

Can dismiss the menu, but sharing is completely inaccessible.    None of this is illustrable with screen shots - everything appears normal, just doesn't work.

This happened to me last month, and mysteriously 'resolved' itself when I cleared the cache.  This does not help at all now. 

I suspect Adobe's done something to screw up the app's input, because I'm also unable to multi-select photos from time to time.  In that case, bringing a single photo up to view then going back to grid view makes multi-select work.  No such trick found to get sharing working.

Long-time user of Lightroom on desktop and mobile, as well as Lightroom Classic.  Pretty frustrated that such basic functionality is broken again.  Also hoping y'all are more help this time - adobe folks telling me "Doesn't happen on my device" is not helpful, absent further suggestions for things to try.  Open to hearing ideas for integration issues, eg launcher, but something's definitely confusing the app itself.

[Aleke · Accepted solution]

Hi @pcd.bigfoot, sorry the app’s been giving you trouble. I know how frustrating that can be.

I’ve run into the same issue sometimes on Android myself using a Samsung Galaxy A54 with Android 14. The share menu sometimes becomes unresponsive when selecting multiple photos. I’ll be sharing this with the rest of the team shortly so we can look into it further.

In the meantime, I’ve noticed that closing and reopening the app or doing a quick edit to a photo, letting it finish syncing, and then returning to the grid view usually gets the share menu working again. Does that help on your end, or is the share menu still completely stuck?

Thanks!
Alek

[pcd.bigfoot · Accepted solution]

Verified that closing the app/reopening works.  Thank you for the quick response!