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Participant
July 31, 2019
Answered

Some albums not syncing (show as empty) in Lightroom 4.3.2

  • July 31, 2019
  • 1 reply
  • 4193 views

I've been using Lightroom CC for iPad (4.3.2 55A26D) and I have a folder full of albums that I created from importing straight off my camera's SD. I've turned sharing on for all of them, and it's worked fine for the most part, except for two of the albums. Despite having images on the iPad, the shared album says it's empty, and if I go to the online photo editor at Photo Editor | Online Photoshop Lightroom , those two albums both show as empty. I've turned off any filters to be sure that's not the issue, and I still have plenty of space on my cloud account (80/100gb free). The app says I'm synced and backed up. I can access and edit the images on the ipad, but nowhere else, and it's only affecting the two albums.

As an aside, is it possible somewhere to request that it be made possible to set a folder to be shared, such that it lets visitors access multiple albums from a single link? Right now I have to share every album individually and send separate links for each album; this is very tedious when you have a month of daily albums to send for review. Thank you!

Message was edited by: Sahil Chawla

This topic has been closed for replies.
Correct answer griddable

OK well I gave up on making those albums work, so I just created new ones with the same names and moved the images into them. The links are different but the photos are now showing up. Weird and not really a "fix," but at least it works!

Thanks anyways.

1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
July 31, 2019

Hi Griddable,

That shouldn't be happening, let's make it right.

As two of the albums are not syncing, could you please let me know your Adobe id?

Also,  can you please open Lightroom and send us a diagnostic log?

Process to generate a diagnostic log is:

  1. Launch Lightroom, and tap on top left Hamburger icon to open the Settings Panel.
  2. On Settings Panel, long press on the top left “Lr” icon.
  3. Tap on “Send Feedback” button (appeared after step #2) from settings panel. This will open up your email client after few moments and attach the logs.

Regards,

Sahil

griddableAuthorCorrect answer
Participant
August 2, 2019

OK well I gave up on making those albums work, so I just created new ones with the same names and moved the images into them. The links are different but the photos are now showing up. Weird and not really a "fix," but at least it works!

Thanks anyways.

David in Munich
Participant
July 23, 2021

I have the same problem. Even worse though. The photos I have been deleting are just darkened so I cannot easily select the non-deleted images to create a new ablum. In any case I am really getting frustrated with how bad things are becoming on Lightroom (CC). I love Lightroom in general but these issues are deal breakers. I have a MacBook Pro.  Cheers, David