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griddable
Participant
July 31, 2019
Answered

Some albums not syncing (show as empty) in Lightroom 4.3.2

  • July 31, 2019
  • 1 reply
  • 4193 views

I've been using Lightroom CC for iPad (4.3.2 55A26D) and I have a folder full of albums that I created from importing straight off my camera's SD. I've turned sharing on for all of them, and it's worked fine for the most part, except for two of the albums. Despite having images on the iPad, the shared album says it's empty, and if I go to the online photo editor at Photo Editor | Online Photoshop Lightroom , those two albums both show as empty. I've turned off any filters to be sure that's not the issue, and I still have plenty of space on my cloud account (80/100gb free). The app says I'm synced and backed up. I can access and edit the images on the ipad, but nowhere else, and it's only affecting the two albums.

As an aside, is it possible somewhere to request that it be made possible to set a folder to be shared, such that it lets visitors access multiple albums from a single link? Right now I have to share every album individually and send separate links for each album; this is very tedious when you have a month of daily albums to send for review. Thank you!

Message was edited by: Sahil Chawla

This topic has been closed for replies.
Correct answer griddable

OK well I gave up on making those albums work, so I just created new ones with the same names and moved the images into them. The links are different but the photos are now showing up. Weird and not really a "fix," but at least it works!

Thanks anyways.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
July 31, 2019

Hi Griddable,

That shouldn't be happening, let's make it right.

As two of the albums are not syncing, could you please let me know your Adobe id?

Also,  can you please open Lightroom and send us a diagnostic log?

Process to generate a diagnostic log is:

  1. Launch Lightroom, and tap on top left Hamburger icon to open the Settings Panel.
  2. On Settings Panel, long press on the top left “Lr” icon.
  3. Tap on “Send Feedback” button (appeared after step #2) from settings panel. This will open up your email client after few moments and attach the logs.

Regards,

Sahil

G
griddableAuthor
Participant
July 31, 2019

Hi Sahil, thank you for your response.

my Adobe ID is my username @gmail.com

In the iPad app, I followed the directions you gave but long-pressing the LR icon in the settings menu didn't do anything; long or short press, it just goes to "Account," which only shows my name and email address. I also went to my Active sessions in my profile and ended the sessions on the iPad to force myself to log back in, just in case. Is there any other way to access this feature, or am I doing it wrong?

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
August 2, 2019

griddable  wrote

In the iPad app, I followed the directions you gave but long-pressing the LR icon in the settings menu didn't do anything;

In Settings, go to “Help & Support,” then long-press “Access our support forum.”

You’ll see a small blue notification indicating a report is being generated, followed by a delay of 10 seconds or more, after which your email client will launch with the zipped report attached.

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