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Participant
September 15, 2024
Answered

Something went wrong - create new mask in Lightroom

  • September 15, 2024
  • 1 reply
  • 476 views

Hi,  

I have a problem when Lightroom on my Windows PC. When I try to create some new mask, I got an error titled "Something went wrong". Further description is: "There was an unexpected error and your request nould not be completed." 

When I try to do the same on my notebook (also working on Windows), there are no problems like this. 

Can You advise what should I do to have it fixed?

 

Below is the system info for my PC: 

 

Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUS System Product Name / 13th Gen Intel(R) Core(TM) i5-13500
Logical processor count: 20
Processor speed: 2,4 GHz
Built-in memory: 32509,4 MB
Real memory available to Lightroom: 32509,4 MB
Real memory used by Lightroom: 2391,7 MB (7,3%)
Virtual memory used by Lightroom: 4165,2 MB
Memory cache size: 0,0 MB

Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 11
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 442MB / 16254MB (2%)

Display: 2560x1440
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GT 1030 (32.0.15.5612) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

 

This topic has been closed for replies.
Correct answer JohanElzenga

Your NVIDIA GeForce GT 1030 GPU has known issues with the graphic drivers. Make sure you update to the latest Studio driver. Do not us the Game Ready drivers.

 

1 reply

JohanElzenga
Community Expert
JohanElzengaCommunity ExpertCorrect answer
Community Expert
September 15, 2024

Your NVIDIA GeForce GT 1030 GPU has known issues with the graphic drivers. Make sure you update to the latest Studio driver. Do not us the Game Ready drivers.

 

-- Johan W. Elzenga
Participant
September 16, 2024

Hello, 
Thank You for Your reply. I was aware about the problems with GT1030 GPU and that's why I turned off graphic acceleration in Lightroom in Edit->Preferences->Performance. Shouldn't this be enough to work okay?  

 

Participant
September 16, 2024

Edit: Ok, I removed GT 1030 GPU from my PC and run Lightroom on intagrated GPU. 
Now seems to be working fine. I will check how it looks after longer usage but if it's really due to GPU then I am a little bit shocked.  
Is there any list of GPU's who are "safe" to buy and be used with lightroom? 😄