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micdah
micdah
Participating Frequently
October 20, 2020
Question

Store Locally keeps getting stuck (downloading originals not smart previews)

  • October 20, 2020
  • 1 reply
  • 2850 views

With recent updates to the Lightroom for iPad app, the "Store Locally" have started to become glitchy for me, specifically it stalls all the time on syncing albums.

 

I want to store originals locally so that I can edit on the go, without having to pull huge amounts of data via cellular data or be dependent on WiFi availability. I have to storage to keep most of my catalouge on the iPad.

 

If I toggle on "Only Download Smart Previews" the sync will switch to download smart previews and seem not to get stuck - but when I switch back it resumes from where I was and often will remain stuck.

If I keep toggling on and off, it will sometimes go past the point it got stuck at last - but then only download another 10-20 images before becoming stuck again.

 

As I typically have thousands of originals stored locally, this is totally unworkable for me.

 

Any and all help will be much appreciated.

This topic has been closed for replies.

1 reply

I
Community Manager
Ignacio B.Community Manager
Community Manager
October 20, 2020

Hi, 

toggling the button might not be a good way to solve the issue.
Turning the Only Download Smart Previews will trigger a download of Originals.
That can be a lot of data, and the stalling might be connected to your connection.
Especially if you are working with RAWs.

For us to verify if you have an issue, please send us a diagnostic log to follow up on.
You can trigger it by going to:
1. Settings
2. Help & Support
3. Long press on Acces our Support Forum

Thanks,
Ignacio 

micdah
micdahAuthor
Participating Frequently
January 25, 2021

@Ignacio B. The issue still persist for me, any word on a fix og something I can try out?

I
Community Manager
Ignacio B.Community Manager
Community Manager
January 25, 2021

Hi,

thanks for confirming that a logout and login didn't help.
It does sound as if you are hitting a bug here.

The images that you are trying to download, do you know how they were uploaded?

thanks,
Ignacio

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