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micdah
micdah
Participating Frequently
October 20, 2020
Question

Store Locally keeps getting stuck (downloading originals not smart previews)

  • October 20, 2020
  • 1 reply
  • 2849 views

With recent updates to the Lightroom for iPad app, the "Store Locally" have started to become glitchy for me, specifically it stalls all the time on syncing albums.

 

I want to store originals locally so that I can edit on the go, without having to pull huge amounts of data via cellular data or be dependent on WiFi availability. I have to storage to keep most of my catalouge on the iPad.

 

If I toggle on "Only Download Smart Previews" the sync will switch to download smart previews and seem not to get stuck - but when I switch back it resumes from where I was and often will remain stuck.

If I keep toggling on and off, it will sometimes go past the point it got stuck at last - but then only download another 10-20 images before becoming stuck again.

 

As I typically have thousands of originals stored locally, this is totally unworkable for me.

 

Any and all help will be much appreciated.

This topic has been closed for replies.

1 reply

I
Community Manager
Ignacio B.Community Manager
Community Manager
October 20, 2020

Hi, 

toggling the button might not be a good way to solve the issue.
Turning the Only Download Smart Previews will trigger a download of Originals.
That can be a lot of data, and the stalling might be connected to your connection.
Especially if you are working with RAWs.

For us to verify if you have an issue, please send us a diagnostic log to follow up on.
You can trigger it by going to:
1. Settings
2. Help & Support
3. Long press on Acces our Support Forum

Thanks,
Ignacio 

micdah
micdahAuthor
Participating Frequently
January 25, 2021

@Ignacio B. The issue still persist for me, any word on a fix og something I can try out?

micdah
micdahAuthor
Participating Frequently
January 26, 2021

OK, when you say MacBook; do you mean Lightroom Classic or Lightroom?
The reason why I ask is that images uploaded from Classic normally doesn't upload a Original.
That might be the trigger.

It would be great if you could add some of the images that you have a problem with to an album named 
forDebug. That way we can check look at the meta data in the backend where they come from.

thanks,
Ignacio


I meant Lightroom non-classic on the MacBook.

 

I have tried to find albums which exhibited this behaviour still - and to my excitement I have not been able to reproduce it anymore. Which would suggest whichever bug I was encountering has been fixed in the interim.

 

Just to be absolutely sure, I have also tried entirely uninstalling the app from my iPad, reinstalling and tried storing a large number of albums I know for a fact had trouble before - and after more than 100GB worth of images, still no issues.

 

So I am very excited now, to not having to deal with this issue anymore. :☜(⌒▽⌒)☞

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