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Stuck Updating at 75%

New Here ,
Jun 13, 2023 Jun 13, 2023

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I cannot get LightRoom CC to load properly. The "update" process after install upon opening always hangs at 75%. Tried turning all auto-updates off, and it still does this. Along with an IT support person I phoned, we spent 2 hours and tried everything we could think of. Any ideas would be so helpful!

 

System info:

Lightroom version: 6.4 MAS arm64 [ 20230601-0912-70a59ed ] (Jun 1 2023)
NGL Version: 1.33.0.12
WF Version: 5.4 6f5ff00
VF Version: 1.0.135.5
HIL Version: 40405
CAI Version: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

Operating system: macOS
OS Version: macOS 13.4 (22F66)
Application architecture: arm64
Computer model: Mac14,2 / Apple M2
Logical processor count: 8
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,042.0 MB (6.3%)
Peak memory used by Lightroom: 1,043.0 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 15.4 [ 1508 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 0MB / 8191MB (0%)

Display: 2940x1912

Graphics Processor Info: Metal: Apple M2
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications
Settings Folder: /Users/matthutchings/Library/Containers/com.adobe.mas.lightroomCC/Data/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/matthutchings/Pictures/Lightroom Library.lrlibrary

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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Can you post a screenshot showing the stalled at 75% dialog?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 03, 2024 Apr 03, 2024

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Hi there. So, for me, my Adobe Lightroom CC gets stuck on housekeeping/updating at 77% and never does anything else after that. This is a Lenovo business Desktop Tower running Windows 11. Thanks!

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