Subscriber features not enabled

[pierre_8555]

Good day Team,

I Redu scribed to the Lightroom app on 25 Sept. I still have no access to the subscriber features. 
please advise/assist asap. 

[Charlie.D · Accepted solution]

Hello @pierre_8555 

I see no paid subscription for the email ID you used to post for help.  You probably need to sign out, and sign back in with the correct, paid account.  I just don't know what email ID that would be. 

Please contact Adobe Support directly to see if they can help.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  Type Agent in the chat field for faster help.

[pierre_8555]

Thank you so much @Charlie.D

That worked. I'm in with all features enabled.

Kind regards
Pierre Mouton

[Charlie.D]

Thanks for letting me know!  I am sincerely happy to read your reply!

[fauji_6361]

2 days before I buy subscription of 1 month of Lightroom  subscription is good working that day but I open today the subscription is not added I want my payment back you can give me my subscription your choice 

 

[Charlie.D]

Hello @fauji_6361 

Please try the Troubleshooting on this page: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If restore purchase fails to help, please take note of the error message it says, and contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT